Solar Field Service Technician

Company Description:

Ingeteam is a global market leader specializing in electrical engineering and the development of electrical equipment, motors, generators and frequency converters with presence in 9 countries worldwide.

Our North American headquarters in Milwaukee, Wisconsin focuses on the renewable energy industry and produce Indar wind power generators, Ingeteam converters, and solar power inverters for the North American Market.

The Energy division’s product line consists of Converters & Inverters for the Solar and Wind Power market.

Summary:

Ingeteam is looking for a Field Service Technician. The Field Service Technician will provide technical customer support primarily for Commissioning, AFS and Retrofits for Ingeteam products and other aftersales field service activities as needed.

Responsibilities:

Commissioning

• Travel to customer sites and perform commissioning and troubleshooting activities. Travel will be, on average, 60-80% of the time, or as needed.
• Work with customers and site owners to ensure tasks are performed on time, efficiently and safely.
• Coordinate with Field Service Engineer or Supervisor’s direction, along with project/site manager, the completion of day-to-day tasks and any unplanned events.
• Complete commissioning reports and other documentation and provide them to management.
• Report any technical questions or changes to work performed to Ingeteam project team.
• Develop ideas to decrease costs and increase efficiency during commissioning activities.
• Work with other Ingeteam and subcontracted technicians during commissioning.
• Upload new/latest FW
• Complete expense reports and submit them to management.
• Inform the customer of any new features and/or product improvements on Ingeteam’s products.

Aftersales Support

• Travel to customer sites and perform aftersales (AFS) warranty and retrofit activities. Travel will be, on average, 20-40% of the time.
• Work with Field Service Engineer or Supervisor direction to resolve all Ingeteam scope of supply equipment issues.
• Travel to site to repair or replace damaged equipment.
• Request assistance from management if help with aftersales questions is needed.
• Use test bench to help resolve technical questions or problems.
• Make sure all documentation, pictures and other related files to an incident are properly stored in the Ingeteam server.
• Work with customers and management to ensure all required failed equipment gets returned to Ingeteam.
• Work with customers and site owners to ensure tasks are performed on time, efficiently and safely.
• Work with other Ingeteam and subcontracted technicians during AFS and retrofit activities.
• Develop ideas to decrease costs an increase efficiency during AFS and retrofit activities.
• Complete expense reports and submit to management.
• Inform the customer of any new features and/or product improvements on Ingeteam’s products.
• Follow all H&S and PPE requirements per task.

Other responsibilities:

• Commissioning assistance at site with other projects as needed.
• Prepare reports and documents for management.
• Ensure tasks are performed according to organizational requirements for quality management and environmental, health and safety standards, policies and procedures.
• Perform other duties as assigned.

Requirements/Qualifications:

• At least one-year experience as an electronics technician preferred. 3+ years’ experience with electronics or power electronics preferred.
• Experience installing, maintaining, and troubleshooting PV & storage systems preferred.
• Previous solar experience preferred.
• Electrical knowledge/training required. Ability to read and comprehend electrical and mechanical schematics, technical manuals, procedures, and regulations.
• Must have excellent troubleshooting skills. Must be able to troubleshoot systems with little or no support to achieve customers’ expectations of product uptime.
• Must be able to troubleshoot new equipment/features solutions provided by Ingeteam.
• Familiarity with different software interfaces to equipment (e.g. setting static IP address) preferred.
• Must be able to read/write to an inverter and equipment registers.
• Must have the ability to understand and analyze Modbus TCP, RTU and CAN communication protocols.
• Must…