Manager, Student Support Services

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs.

We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC c.edu.

Under the general supervision of the Dean, Student Success & Retention, the Manager of Student Support Services provides comprehensive leadership and oversight of college area supervisors, counselors, pathway advisors, retention coaches, and student success liaisons. This position is responsible for coordinating proactive advising, counseling, and retention efforts across all pathways district-wide in collaboration with deans, directors, faculty, and staff. The Manager oversees planning and day-to-day operations of student support services, including new student orientation, course placement, first-year experience programming, and mental health services.

Work requires extensive knowledge of research-based practices in academic advising, counseling, life-skills coaching, and both internal and external student resources. The position manages grant-funded programs, ensures compliance with professional and regulatory standards, and requires strong leadership, analytical, and interpersonal skills. Assignments are completed independently with supervisor interaction limited to problems or unusual conditions.

• Planning and Coordination: Participates in planning for assigned areas and assists the Dean in developing and implementing the departmental strategic plan. Establishes performance goals and measures to evaluate success. Oversees new student orientation, course placement processes, and first-year experience programming in collaboration with multiple campus stakeholders including Student Life, Financial Aid, Testing, Math, English, and Student Accommodations.
• Student Support Services Oversight: Ensures comprehensive delivery of advising, counseling, and retention services through a holistic care model. Oversees individual and group counseling, crisis intervention, initial student assessments, psycho educational programming, and mental health consultation. Responds to, triages, and elevates issues impacting student experiences to appropriate stakeholders. Creates alignment of messaging, programming, and impact among all student support personnel.
• Training and Professional Development:
  Assesses and coordinates comprehensive training and development for all student support staff. Develops and delivers training programs for diverse stakeholders on student mental health, advising strategies, and retention techniques. Provides clinical supervision and professional development for counselor trainees. Maintains professional standards and ensures staff stay current with best practices in higher education. Assists academic deans and stakeholders in conceptualizing external development processes.
• Grant Management and Compliance:
  Oversees administration of grant activities including data collection, analysis, reporting, and budget management for programs such as CAPS, M-cubed, dual enrollment, College Possible, and Perkins. Strengthens external partnerships and service opportunities with grant-funded positions. Ensures compliance with federal and state laws, professional ethical standards, and maintains the highest standards of confidentiality in all student and staff interactions.
• Technology and Data Management:
  Serves as primary administrator of electronic systems, case management, and other platforms. Leverages data analytics and institutional reports to track student progress, support retention strategies, guide staff interventions, and inform evidence-based practices. Works closely with testing services and academic departments to coordinate course placement for all students.
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