Financial Aid Counselor

Who We Are
Milwaukee School of Engineering (MSOE) is an academic institution intrinsically tied to the real world - a confluence of industry knowledge, work ethic and an enduring desire to know more. The university offers Bachelor's and Master's degrees in engineering, computer science, machine learning, user experience, construction management, actuarial science, business and nursing. With about 3,000 students, faculty and staff, MSOE is large enough for big opportunities and small enough for personal attention.

A Small University Dedicated to Achieving Big Things
MSOE is a supportive environment where everyone is valued. Our method of learning by doing is our distinction: it is how we teach, how we learn and how we serve. MSOE's top priority is serving our students. By joining our community, you are building the leaders of tomorrow.

Our Mission
MSOE is the university of choice for those seeking an inclusive community of experiential learners driven to solve the complex challenges of today and tomorrow. We are united by our six values - collaboration, excellence, inclusion, innovation, integrity and stewardship - which represent the core of our campus culture. MSOE has embarked on an ambitious strategic plan, Extraordinary Together, that propels the institution forward.

At MSOE, we are dedicated to promoting an academic environment marked by an unwavering respect for every individual.

Our Leadership
MSOE is under the leadership of Dr. Eric Baumgartner. He began his Presidency in January 2026 after having served as the Executive Vice President of Academics at MSOE since 2017.

Summary
MSOE invites applications for a full-time Financial Aid Counselor to join our Financial Aid Team. Providing a high level of service to students, the Financial Aid Counselor will have a primary responsibility for responding to inquiries regarding financial assistance and informing and advising students and families about financial aid eligibility, application procedures, costs and financial policies, individualizing information to the particular needs and situation of the student.

Essential Job Functions
Customer Service

• Counsel students and families on both specific and general financial aid issues through phone, email and in-person meetings.
• Respond to emails and phone inquiries to answer questions and/or resolve student issues.
• Rotate front desk duty (greeting students, answering questions, answering main office phone line, directing students to appropriate person, etc.)
• Rotate as "walk-in" counselor (meet with students and families for more in-depth conversations)
• Attend and present at campus events such as:
  Accepted Student Day, Open House, and Welcome Weekend.

• Determines student eligibility for financial aid. Processes documents related to the evaluation of aid eligibility. Reviews special circumstances appeals.
• Award and distribute financial aid award packages.
• Administer the university's endowed and annual scholarship funds
• Administer the verification process. Verify data on student financial aid applications using tax information and documentation provided by the student.
• Administer the Federal Direct Loan, Grant Programs and Private Loans, including the origination and disbursement of aid, reporting, and reconciliations.
• Serve as University VA certifying official

• Maintain knowledge of both Power Faids and Jenzabar student information systems.
• Assist with yearly setup, reporting and testing
• Process incoming FAFSA results (ISIRs) and requests all proper documentation from students/parents selected for verification. Update student record in the student information system when necessary.

• Serve on campus and financial aid related committees.
• Participates and shares in responsibility for interpreting and implementing Federal Methodology, verification requirements, federal and state regulations through reading of FSA handbook, verification guide, and other sources.
• Assist with the administration of Federal and state grants and Direct Loan program. Maintains transfer monitoring for NSLDS.

• Bachelor's degree in business administration or a closely-related field
• Demonstrated successful experience in financial aid administration including Title IV aid programs or the equivalent.
• Knowledge of federal, local, and state programs that provide assistance to students.
• Demonstrated knowledge in management of financial aid need analysis, packaging and required revisions.
• Solid counseling skills.

• Ability to communicate in both written and oral form and to speak effectively before others.
• Demonstrated effective oral and written communications skills along with the ability to work with students of diverse cultural and economic backgrounds
• Ability to read and interpret documents such as tax returns,…