Visitor Experience Associate

JOB REQUIREMENTS:

Visitor Experience Associate Posting Number:

Employment Status:
Part Time Job Family:
Operations and Administrative

Services

Position Overview Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference

in the lives of students and faculty? We re always looking for highly

talented individuals to join our team people who think big, care deeply,

and believe in being the difference in their work and community. We

prioritize student success, access to education, and service in our work

to educate well-rounded servant leaders who transform their fields, our

society and the world. Our Catholic, Jesuit approach emphasizes student

engagement with the world around them and formation of the heart and

mind. We believe in our mission:
The search for truth, the discovery and

sharing of knowledge, the fostering of personal and professional

excellence, the promotion of a life of faith, and the development of

leadership expressed in service to others. These core values guide our

relationships with our students, each other, and our community. This is

your next opportunity to join an organization that invests in their

employees  career journey by diversifying their skills, deepening their

expert knowledge, encouraging a healthy work-life balance, focusing on

personal wellbeing, providing leadership training, and sustaining a

culture of respect and inclusion. The Visitor Experience Associate

serves as the first point of contact on Mondays for the Haggerty Museum

of Art s visitors, thereby setting the tone for the visitor experience.

They serves as an advocate for the museum s visitor while

simultaneously promoting the welfare of the museum. The Visitor

Experience Associate oversees daily visitor experience operations

including visitor reception, orientation and admission. They manage all

visitor traffic including visitors, groups, and staff appointments.

Duties and Responsibilities
1. Welcome and effectively orient all museum

visitors including general visitors, tour groups and staff appointments

following orientation policies and procedures developed and articulated

by the museum.
2. Perform opening and closing procedures. Detect and

report any unusual circumstances, unsafe conditions, security risks,

property damage, etc. 3. Sell museum merchandise and memberships 4.

Implement safety and security procedures developed by Campus Safety and

the Haggerty Museum of Art, utilizing the panic button to summon Campus

Safety in case of an emergency.
5. Track visitor attendance, including

special events
6. Answer the Haggerty Museum of Art s general telephone

line and provide basic information to callers.
7. Direct and coordinate

Student Gallery Guards as needed to ensure consistent and adequate

gallery coverage during all public hours. Reference the provided guard

schedule to monitor guard shift attendance and contact guards as needed

if they are not on site for their assigned shift.
8. Assist with set-up

and tear-down for special events (tables, chair, podium, AV, sound

system ) 9. Assist Curator of Academic Engagement with class setup and

facilitation, i.e., computers and projection setup and configuration

Required Knowledge,

Skills And Abilities

High School Diploma Prior

related experience, preferably in museum visitor services or retail Must

demonstrate strong oral and written communication skills, diplomacy and

tact in dealing with sensitive situations. Ability to exercise sound and

mature judgment Must possess ability to maintain strict confidentiality.

Ability to work independently Ability to interact professionally and

effectively with a diverse public Ability to remain alert at all times

Strong commitment to providing quality customer service Working

Knowledge Of Computers, Audio Visual And Sound Equipment Preferred

Knowledge,

Skills and Abilities

Bachelor s degree preferred Interest

And/or Experienc In Museums Preferred Customer Service Experience

Supervisory experience Department:
Haggerty Museum of Art Posting Date:

02/10/2026 Closing Date:
It

is the policy of Marquette University to provide equal employment

opportunities (EEO ) to all employees and applicants without regard to

race, color,…