Guest Service Representative

About Festival Foods

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate more than 40 full—service supermarkets across the state.

Guest Service Representative (GSR)

11111 W Greenfield Ave, West Allis, WI 53214

Guest Services Manager

As a Guest Service Representative, you will create a welcoming environment for guests, assist at the front desk, answer questions, and lead a team. Your friendly, efficient service will make a difference every day.

• Lead by example: reinforce company culture, uphold guest service standards, and guide Guest Service associates (service desk, cashiers, baggers, and cart runners) in daily operations.
• Utilize leadership tools such as tile evaluations, Coach's Reminder Card, Cashier Daily, Cashier Reference Information Binders, and Guest Service OPS Manual.
• Oversee operations: monitor guest service activity, ensure team compliance, and maintain department cleanliness and functionality.
• Support guest activities, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
• Managing staff schedules: adjust operations based on business needs, maintain compliance with labor laws for minor employees.
• Maintain staffing levels and proactively manage coverage.
• Enforce labor laws related to minor employees and schedule breaks, lunches, and clock‑out times.
• Adjust daily schedules based on sales, item movement, and guest traffic to maintain productivity.
• Communicate quickly with Shift Managers when assistance is required and when handling guest service responsibilities at checkout lanes.
• Manage lane flow: open additional checkout lanes as needed to ensure a smooth guest experience during busy periods.
• Track attendance: use the GSR Shift Report to document lateness or absences.
• Cart management: ensure sufficient cart availability by monitoring and managing collection and running processes efficiently.
• Honor commitments and maintain regular attendance in compliance with the work schedule.
• Support the team and perform other duties as assigned.

• Strong leadership with excellent communication and interpersonal skills, able to manage and inspire a team in a fast‑paced environment.
• Problem‑solving skills; proven ability to resolve guest concerns using effective communication and professionalism.
• Organizational talent capable of juggling multiple priorities and adjusting schedules as needed to meet business demands.
• Teamwork & training commitment to mentoring others and fostering a collaborative team environment.

• Ability to stand in place for long periods; walk in the store; bend, stoop, and kneel regularly.
• Fine‑finger and broad manual dexterity, and eye‑hand‑foot coordination to operate equipment.
• Physical ability to stand for extended periods and move or handle boxes of merchandise and fixtures throughout the store, including lifting.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Full‑time position with shifts that may include mornings, afternoons, evenings, weekends, and holidays within the individual’s availability.

• Associate Discount – 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay – hourly associates are paid weekly; part‑time stores receive a $1 premium on Sundays and select holidays; full‑time associates receive time and a half on Sundays and selected holidays.
• Two‑Week Advanced Scheduling – schedules are released two weeks in advance for better planning and flexibility.
• Vision & Dental Insurance – eligible for vision insurance and two dental coverage options.
• Support – includes parental leave, fitness reimbursement, Employee Assistance Program, and LEAPCare care coaching for various personal needs.
• Save for Your Future – 401(k) plan with annual discretionary match.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a team of skilled, experienced, and service‑oriented associates. Festival Foods believes that an inclusive environment strengthens our ability to serve guests and communities.