Customer Service Representative

Customer Service Representative page is loaded## Customer Service Representative remote type:
Hybrid locations:
United States, Wisconsin, Milwaukee time type:
Full time posted on:
Posted Todayjob requisition :
WD47779
** What You Will Do
** This entry-level role is dedicated to delivering best-in-class customer care to our U.S. and Canadian customer base. The position involves managing a high volume of inbound inquiries via phone and email from Clarios commercial accounts, OPTIMA(R) battery consumers, and internal teams. The ideal candidate will demonstrate strong communication skills, attention to detail, and a commitment to providing exceptional service in a fast-paced environment.
* Handle incoming communications from Clarios customers in the U.S. and Canada through both email and telephone channels.
* Provide timely, accurate, and professional support, ensuring customer satisfaction and issue resolution.
* Document interactions and maintain detailed records in the company's CRM systems.
* Manage and resolve customer concerns related to warranty claims for Clarios products, including OPTIMA(R) batteries purchased through the website or authorized retailers such as Amazon.
* Process and fulfill customer requests by ordering items, replacement parts, and packaging supplies in accordance with company procedures.
* Collaborate with internal teams to address customer needs and escalate complex issues when necessary.
* Understand customer core platform for store door customers to enter their own core requests, with the ability to train locations on the system.
* Serve as a backup support arm to our NAPA Customer Service Representative.
** How You Will Do It
*** Inquiries will be fielded via Ring Central telephony platform and via email through the Salesforce CSM
** What We Look For
**** Required
* ** High School Diploma or Equivalent
* Bachelor’s degree in communications preferred.
* Previous call center experience in a technical role preferred.
* Excellent verbal and written communication skills are essential for conveying information clearly and effectively.
* The ability to attentively listen to customers, understand their concerns, and respond appropriately is crucial.
* Basic computer skills for navigation, call center, and telephony software.
* Problem solving skills and the ability to handle pressure are critical.
* Ability to collaborate effectively with team members, managers and leadership.
* Ability to work in the greater Milwaukee area.
* U.S. citizen or legal right to work in the U.S. PLEASE NOTE that applicants must be authorized to work for any employer in the US without the need for sponsorship, now or in the future.
** Preferred
* ** 1–3 years of experience in a customer service or call center environment is preferred but not required. Candidates with a strong willingness to learn and a customer-focused mindset are preferred.
** What you get:
*** Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
* Tuition reimbursement, perks, and discounts
* Parental and caregiver leave programs
* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, and Employee Assistance Program
* Global market strength and worldwide market share leadership
* HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility
* Clarios has been recognized as one of 2025's Most Ethical Companies by Ethisphere. This prestigious recognition marks the third consecutive year Clarios has received this distinction.
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* Who we are:

** Clarios is the force behind the world’s most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials—setting the standard for sustainability in our industry. At Clarios, we’re not just making batteries;

we’re shaping the future of sustainable transportation. Join our mission to innovate,…