Customer Success Manager

Why Software One?

Software One and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people.

We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter, your growth is supported, and your career can go global.

As a Customer Success Manager (CSM), you sit at the center of the action. You will own the full customer journey end‑to‑end, from the first quote to renewal and everything in between. You will be the fact of the business to our customers, and you will set the tone for how we show up: consultative, responsive, and always thinking one step ahead.

You’ll spend real time with customers, partner closely with Sales, and help uncover growth opportunities along the way—whether that’s an upsell, co‑sell, or a new way to solve a customer’s problem. If you thrive at the intersection of customer experience, revenue growth, and team leadership—and want to build something impactful—this role was made for you.

Note: This role requires you to be on‑site 3 days per week.

• Own the end‑to‑end customer journey from quote to cash, ensuring a seamless, high‑impact customer experience.
• Develop strong relationships with field sales teams and act as a trusted partner to customers.
• Spend meaningful time engaging directly with customers, including onboarding, reviews, renewals, and escalations.
• Acts as the single point of contact for account managers and customers, supporting their day‑by‑day delivery and overseeing customer experience
• Coordinate with the relevant Licensing Specialists to provide license knowledge and support during the sales process.
• Proactively identify upsell, cross‑sell, renewal, and expansion opportunities through customer engagement.
• Consistently execute across quoting, ordering, billing, renewals, and collections.
• Use data and insights to track customer health, retention, and revenue growth, driving continuous improvement.
• Responsible for brand new publisher and deal registration inclusive of local programme management and setup.
• Enable customers to self‑serve where applicable.
• Focus on resolution times and output instead of tasks performed for the customer.

• Supports Q  meetings from an operational perspective.

5% for potential occasional travel to visit customers or internal meetings.

• Bachelor’s degree preferred, equivalent experience acceptable.
• 1-2+ years in a Customer Success, Sales Operations, Inside Sales or similar role; preference will be given to candidates with a background in operational licensing or services.
• Understanding the processes of quote and order management, onboarding a client and after sales.
• Experienced in Working in a Matrix Organization.
• Experience working with customers; building and maintaining relationships.
• Good presentation, communication, organization, multitasking, project and time management skills.
• Problem solving, critical thinking and consultative skills required.
• Ability to research multiple sources to find data.

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

• 100% resolution to renewal
• Meeting and exceeding multivendor growth targets
• Attaining high CSAT scores

• This role reports to the Customer Success…