Temp-To- Call Center RepresentativeII

Overview

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments — creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

ONSITE ONLY:
Temp-To-Hire Call Center Representative

Location: ONSITE ONLY Milwaukee, WI

Mandatory Paid Training | 3 weeks

$17.00 per hour in training and production

Hours: Training and working hours are full-time, 8:00 AM – 4:30 PM (or last call waiting in queue), Monday–Friday. No weekends.

• Paid Training
• Great Work Environment
• Perkspot
• NO WEEKENDS
• Opportunity to regularize status after 90 days. You may earn more per hour based on quality and production after achieving regular status.

As a Temp-to-Hire Call Center Representative you will be responsible for:

• Answer inbound calls regarding child support receipts and disbursements
• Handle standards in a fast-paced, high-volume call center environment
• Utilize multiple computerized systems, multi-task, and document each call
• Respond to Wisconsin child support inquiries and complaints, using a standard script and procedures
• Gather information and research/resolve inquiries
• Inform callers about the services available and assess caller needs

• Have a High School Diploma or equivalent
• Be able to pass a background check and fingerprinting
• 6 months’ customer service experience or equivalent in a high-volume call center preferred
• Eligible to work in the US

• Excitement for innovative technology
• Calm conflict resolution and problem-solving skills
• 100% attendance and punctuality commitment
• Ability to convey complex information clearly and concisely
• Strong work ethic
• Effective written and verbal communication
• Detail-oriented
• Effective problem-solving skills
• Well organized

Pay transparency laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the stated range based on location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. Conduent provides a variety of benefits including health insurance, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

The estimated hourly rate for this role is $17.00.

Equal Opportunity

Employer:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, genetic information, or any other protected status.

Accommodation: For US applicants, individuals who need a reasonable accommodation to apply for or compete for employment may request accommodations by submitting a form. See the ADAAA Accommodation Policy for details.