Customer Service Representative - Driving

Customer Service Representative - Driving

3 days ago Be among the first 25 applicants

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe.

Today we are reinventing parking and tomorrow we will power checkout‑free experiences anywhere you go to make everyday life remarkable – giving us back our most valuable asset, time.

• Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
• Assists customers in making payment to fully automated revenue control equipment.
• Helps customers with parking services and facilitates the expedient flow of traffic through the facility.
• Leads programs to improve client and customer satisfaction.
• Assists in the management of the day‑to‑day activities of the assigned location.
• Monitors parkers in pay‑in lanes.
• Interacts with customers in a friendly and professional manner.
• Provides assistance to customers that have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts “bank” of revenue (if required) at the beginning of shift to ensure starting total is correct.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Gives directions to customers to various locations in the city.
• Resolves customer complaints independently or with the aid of a supervisor.
• Answers telephone in a prompt and courteous manner if required.
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Presents themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

Education Required: High School Diploma or an equivalent combination of experience and education.

Experience

Required:

Experience with automated parking access control hardware and software or a high aptitude for technology.

Availability to Work: Special shift requirements may vary depending on a location’s hiring needs. Availability to work 2nd shift, 3rd shift, and/or week‑ends may be required.

License Requirement: The employee must have and maintain a valid state‑issued driver’s license with a current address and acceptable driving record.

Mathematical

Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

Language

Skills:

Ability to read, write and interpret the English language. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, supervisors and other employees.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Adaptability: Adapts to changes in the work environment; able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Other

Skills and Abilities:

Ability to use clock, calculator or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.

• The noise level in the work environment is usually moderate to loud.
• The exposure level in the work environment to vehicle emissions is moderate to high.
• The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
• The work…