Senior Customer Operations Manager
Listed on 2026-01-15
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Customer Service/HelpDesk
Client Relationship Manager -
Management
Client Relationship Manager
Join to apply for the Senior Customer Operations Manager role at Uline
!
12355 Uline Way, Kenosha, WI 53144
Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities- Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
- Guide leaders in analyzing department results for trends and improvement opportunities.
- Track and report gross profit, return, vendor performance and customer feedback metrics.
- Work with other Uline teams to enhance customer service processes and identify new product opportunities.
- Build strong vendor relationships to resolve issues quickly and enhance service quality.
- Bachelor’s degree.
- 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
- Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
- Travel to Uline’s North American branches and to vendors.
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline:
Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.
EEO/AA Employer/Vet/Disabled
Job Details- Seniority level:
Mid‑Senior level - Employment type:
Full‑time - Job function:
Management and Purchasing - Industries:
Wholesale
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