Customer Care Advocate

The
** Customer Care Advocate
** serves as the primary contact for requests for orders, quotes, product questions, as well as other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. The Customer Care Advocate will resolve issues with limited authority and offer solutions within the Customer Care department guidelines and adherence to SOP’s.
*
* Key Responsibilities:

** Support corporate initiatives designed to overserve our customers while providing an effortless customer experience Work with internal teams with a high sense of accountability and urgency Handles customer inquiries with product knowledge

Works collaboratively with Engineering team to increase up-selling opportunities and verification of complex customer requests including ability to interpret CAD drawings Further tasks outlined on RACI &/or assigned by leadership
** Required Skills &

Qualifications:

** 2-3 years of professional Customer Care experience or equivalent work experience

Experience with business tools such as Salesforce, SharePoint, MS Teams, Windows Operating Systems

Experience with Oracle &/or SAP (or other ERP systems)  Experience navigating and utilizing corporate websites & eCommerce platforms
** Preferred

Skills & Qualifications
*** Bachelors degree preferred
* Mechanical or technical aptitude & ability to read drawings
* Team oriented with the ability to influence others
* Ability to work in a highly dynamic team & fast-paced environment
* Consistently demonstrates situational adaptability and resourcefulness
* Excellent communication/interpersonal & organizational skills
* Excellent ability to manage daily workload
* Medical, Dental, Vision and Prescription Drug Coverage
* Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
* Paid Time Off and Holidays
* 401k Retirement Plan with Matching Employer Contributions
* Life and Accidental Death & Dismemberment (AD&D) Insurance
* Paid Leaves
* Tuition Assistance Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.

Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.  If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email  If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail  Regal Rexnord, our business purpose is to create a better tomorrow with sustainable solutions that power, transmit and control motion.
** Our Values
** Our values frame our culture - a shared understanding of how we think and act relative to our key stakeholders. We center our behaviors, actions and decisions around the following values:
* Integrity* Responsibility
* Diversity, Engagement & Inclusion
* Customer Success
* Innovation with Purpose
* Continuous Improvement
* Performance* Passion to Win….with a Sense of Urgency
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