Audio Visual Service Specialist

CTI has been a leading AV provider for over 35 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience. At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI.

We are looking for an AV Service Specialist for our Milwaukee branch whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience”. Someone who is passionate about AV. We take pride in our employees, who are known in the industry as customer-focused problem-solvers who can get the job done.

• Troubleshoot and resolve complex issues.
• Conduct preventative maintenance to ensure all systems are operating at optimum levels.
• Work with Programmers as needed to load updated files.
• Other tasks as assigned.

• AV/IT Networking:
  Knowledge of the AV industry is a must. At least 2 years of experience with AV integration installations and troubleshooting are required.
• Education:
  
  an associate’s degree is preferred, but not required. We take into account your experience/skill level and what you bring to the table as an individual.
• Customer Service
  
  Experience:
  
  A must! Our customers are #1 and we need someone who can take care of them and treat them as such.
• Attitude and Aptitude:
  We need someone who is eager to learn and comes to work ready to tackle any situation.

• A competitive base salary (DOE).
• Employer matched medical and dental insurance (available after 60 days of employment).
• Employer matched 401K up to 3% (after 6 months of employment).
• Bonus eligibility based on a results-oriented incentive plan (after 3 months of employment).
• A graduated PTO program, all major holidays off, and three “floating” holidays (available upon first day of employment).
• Special gifts for significant life events such as marriage, the birth of a child, and buying a house.
• Cell phone reimbursement plan.
• Life Insurance, Long and Short Term Disability 100% paid by CTI.

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire.