Front Desk Coordinator
Listed on 2026-01-12
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Overview
The Front Desk Coordinator is the heart and soul of the salon. The Front Desk Coordinator keeps the salon organized and running on time. This position requires more than just answering phones; it requires a person that is exceptionally organized and efficient, able to follow processes and work in a team environment.
Application Process- Apply online or in person
- In-person committee interview
- Background and reference check will be conducted prior to moving onto the next step
- Proficient in Microsoft Word & Excel
- Ability to learn and effectively use our Front Desk Software (training provided)
- Able to pass a background check
- Agreeable to sign a 'Non-Compete' agreement
- Able to work full-time (40-h)
- Answering Phones and scheduling appointments. (Scripts will be provided)
- Accurate Date Entry into Salon Front End System (Salon Booker)
- Filing and organizing of front desk
- Communicate with Staff to ensure schedules are met and staff is running on time
- Confirm appointments for the upcoming week.
- Keep the salon looking its best.
- Deliver a great customer experience to every client.
New hire must sign a 'Non-Compete' Agreement
New hire will attend 4-week paid training program that includes service/product training, salon key process training, and Front Desk Management shadowing
New hire will earn starting pay of $9/hour. Pay will be raised to $10/hour after an initial 90-day probationary period is met (per manager’s discretion). After the 90 days you will also be eligible to earn up to 20% commission on Retail Products you sell. NOTE
- Every 90 days you will be illegible for a pay increase depending on performance (per management discretion)
NOTE:
Retail commission is based on a sliding pay scale calculated based on two-week revenue generation (pay scale will be provided along with multiple tracking and coaching tools to ensure success)
The more you bring in the more you make and we have the demand to fill up your day.
Other Duties- Cross selling Add-On Services during the Call In, Check In & Check Out
- Be knowledgeable on services and products offered by Salon (Training Provided)
- Know and follow the salon’s 5 Step Customer Experience Process
- Inventory (Ordering, Entering into system, and tracking receipts)
- Ability to take on extra projects as dictated by Management
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