Client Advisor Managed Billing

About the Role

As a Client Advisor on the managed billing team, you ll be a crucial link between Expert Institute and our attorney-clients, directly impacting case outcomes through expert witness selection and strategic consulting. This role combines legal analysis, client service, and project management in a fast-paced, technology-driven environment.

• Strategic Client Partnership
  • Lead comprehensive case intake conversations with attorneys
  • Analyze case theories and develop targeted expert witness search strategies
  • Translate complex legal needs into actionable research parameters
• Project Management
  • Oversee end-to-end client engagements
  • Ensure timely delivery and exceptional quality of all deliverables
• Relationship Management
  • Build and maintain strong relationships with attorney clients
  • Present findings and recommendations to key stakeholders
  • Proactively identify and resolve potential challenges
  • Serve as a trusted advisor throughout the litigation process

• Bachelor of Science or Bachelor of Arts
• 1-3 years of client or customer service experience
• Exceptional attention to detail and commitment to accuracy
• Strong analytical and critical thinking abilities
• Demonstrated ability to work independently in a fast-paced environment
• Outstanding written and verbal communication skills
• Proven track record of meeting deadlines and managing multiple priorities
• Natural problem-solver with a creative approach to challenges
• Previous experience in legal, research, or professional services industries

All your information will be kept confidential according to EEO guidelines.