Public Safety Dispatcher 2nd shift, Rotating weekend

Overview

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

• Operates access control, alarm, video surveillance, Med Gas and fire monitoring, two-way radio, intercom, telephone and emergency line, overhead announcement, computer assisted dispatch (CAD), and other systems and devices in Public Safety Dispatch.
• Responds to emergency situations by dispatching appropriate internal or external personnel.
• Collaborates with Hospital Operators during emergency and normal operations.
• Writes, prepares and maintains records, logs, instructions or other documents.
• Performs general office tasks or other duties as assigned.
• Assists in the response to emergency situations of various types at all Children’s Wisconsin locations.
• Responds to emergencies by dispatching resources and providing information or obtaining additional support.
• Collaborates with Public Safety Call Center Operators during emergencies and supports normal operations as appropriate.
• Monitors security, safety or environmental systems for trouble or alarm conditions requiring notification or response.
• Writes log entries or routine reports to document monitoring and dispatch events or Public Safety staff activities.
• Prepares instructions, manuals, memos or other forms of communication for department operations.
• Performs other related general office or record-keeping tasks (e.g., answering phones, relaying messages, operating applications, distributing memos, reviewing paperwork, filing) and handles confidential information.
• Maintains current knowledge of CW policy and procedures and department Standards of Work through regular review of internal communications and meetings.

• Education:
  
  High School diploma or GED/HSED required.
• Experience:
  
  1+ years as a customer service call-center operator or similar; 2+ years as a Dispatcher in Security, law enforcement or 9-1-1 operator preferred.
• Knowledge, Skills and Abilities:
• Ability to read and write to review and complete required forms and perform record-keeping.
• Excellent interpersonal, written, and verbal communication skills for engaging with the public, hospital staff across departments, and external agencies, including under high-pressure, sensitive situations.
• Basic computer skills (PC software applications, Microsoft Word, Excel, Access, hospital software applications, EPIC, Computer Assisted Dispatch (CAD), surveillance systems, incident reporting, etc.).
• Analytical and multi-tasking skills to prioritize life-safety issues and assign resources in emergencies.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: