COI and Community Engagement Manager

Overview

At U.S. Bank, we’re on a journey to do our best. Helping customers and businesses make better and smarter financial decisions and enabling communities to grow and succeed. A career with U.S. Bank offers opportunities to discover what makes you thrive at every stage of your career – try new things, learn new skills and excel from Day One.

Reporting to the Lead National COI and Community Engagement Manager and part of the National Strategic Markets & Affordable Lending team, this role will manage and lead the development and execution of business line growth strategies in alignment with local mortgage sales leaders, internal teams, and community partners.

• Ideation and execution of efforts to advance home ownership opportunities within all markets, including strategic and affordable markets
• Provide coaching and development to sales teams on efforts and opportunities that create and advance impactful business development
• Build pipeline of opportunities that enable further business line growth
• Manage key relationships with internal and external partners to drive new opportunities
• Engage with partners as necessary to review performance and drive strategic objectives
• Build and support reporting requirements to ensure business development efforts are delivered as needed
• Analyze data to drive strategy enhancements and inform management decisions
• Manage performance to ensure pipeline impact for mortgage sales teams
• Develop strategies and execute outreach models that promote home ownership opportunities with U.S. Bank

• Bachelor’s degree, or equivalent work experience
• Eight to ten years of experience in project management activities

• 5+ years of Community Reinvestment Act (CRA) mortgage lending experience or related relationship/outreach experience
• Strategic, curious, action-oriented leader who can balance moving quickly with an eye on long-term objectives
• Outstanding customer service, event management, and problem resolution skills
• Advanced knowledge of departmental and bank products and services
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational and analytical skills
• Demonstrated management and leadership skills
• Ability to identify and resolve exceptions and to analyze data
• Master’s degree preferred

Travel: 25–40% travel required for this role.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. Our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location listed first. The actual range may differ based…