Airport Public Relations Assistant

Airport Public Relations Assistant
Hourly range: $20.08 - $30.13
Closing Date: 03/23/2026 or upon receipt of the first 50 applications

Job Summary:

Provides administrative support to the Marketing/Public Relations and Air Service Development teams at Milwaukee Mitchell International Airport. Assists with public information, marketing, and PR initiatives; responds to passenger inquiries and complaints; processes invoices and credit card receipts; manages customer service and years-of-service awards; orders promotional items; and supports the Travelers Aid program, ACE program, and special events to keep departmental operations on track.

Essential Responsibilities:

Purchasing/Contracts/Reports/Supplies:
Manage purchase orders, requisitions, and professional service contracts in Milwaukee County's Infor system for the Marketing/PR and Air Service Development teams. Track and reconcile vendor invoices, purchasing records, and credit card receipts, and maintain office supply inventory.
Travelers Aid/Passenger Information:
Provide administrative support and training for 40+ Airport Information desk volunteers across three shifts. Coordinate uniforms and supplies, share current airline/airport updates, attend bi-annual board meetings, and assist with basic computer issues.
Customer Service/Correspondence:
Respond to public inquiries regarding airport and travel information through written and verbal communication. Draft correspondence, track passenger feedback, support complaint resolution, and assist with distributing airport news releases.
Community Relations/Special Events:
Provide administrative coordination for airport events including new air service announcements, news conferences, partnerships, job fairs, art exhibits, and the ACE summer student employment program.
Employee Recognition:
Manage the MKE Customer Service Award and Employee Years of Service recognition programs and serve on the Employee Recognition Committee.
Administrative Support/Office Management:
Maintain office procedures and records, place IT and maintenance work orders, answer phones, coordinate meetings, and manage physical and electronic files.
Airport Promotional Items:
Purchase and track promotional inventory for events, tours, and speaking engagements, and coordinate employee logo apparel orders.

Minimum Requirements:

Current resident of the State of Wisconsin.
High school diploma or GED equivalent
At least one (1) year of office experience.
Intermediate knowledge of all related computer and software applications, such as word processing and spreadsheets.
Must undergo a criminal history background check to maintain security clearance for unescorted access to secured areas of the airport.

Preferred Qualifications:

Position requires an individual with strong organizational, writing, and speaking skills to help the Airport provide the best possible experience to passengers. Individuals should have a positive, friendly demeanor and an exceptional level of professionalism and tact while performing multiple tasks simultaneously in a deadline-driven environment.
Bilingual (Spanish) speaking and writing skills is a plus but not required.

NOTE:

This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING Application