Receptionist, Administrative​/Clerical

Receptionist - Welcome to the Heart of the Action! Step into a role where every day brings new faces and fresh opportunities to make an impact. As the first point of contact at our dynamic Milwaukee facility, you'll be the professional, welcoming presence that sets the tone for everyone who walks through our doors. This isn't just answering phones—it's about creating memorable experiences, solving problems on the fly, and being the go-to person who keeps everything running smoothly.

If you love connecting with people, juggling priorities with a smile, and being at the center of a thriving workplace, this is your moment to own the front desk and make it extraordinary!

On-site:
Milwaukee, WI

• Deliver exceptional guest experiences by warmly welcoming visitors, anticipating their needs, managing arrivals and departures, and proactively answering questions with energy and professionalism throughout the day.
• Manage communications efficiently by monitoring and responding to inquiries through the shared email inbox promptly while maintaining accuracy and attention to detail in all correspondence.
• Oversee conference room operations by monitoring bookings, prioritizing reservations based on executive hierarchy, assisting with event planning, coordinating meeting space setup, and guiding employees through the reservation process.
• Coordinate vendor and visitor access by tracking all guests and vendors, managing parking validations, facilitating vendor entry, welcoming event attendees, and maintaining security access card inventory distribution.
• Provide comprehensive guest support by maintaining updated lists of local amenities, restaurants, caterers, transportation options, area maps, and ensuring guests feel welcomed and productive in all office spaces.
• Serve as technology and facilities liaison by acting as the point of escalation for A/V equipment, WiFi access, teleconferencing issues, printer concerns, and creating Corrigo work order requests as needed.
• Support facility management operations by accomplishing key performance indicators, identifying best practices, establishing benchmarks to measure performance, and updating employee experience guides and SOPs as changes occur.
• Collaborate cross-functionally by partnering with team members to communicate guest service trends, develop streamlined processes, provide backup support for Workplace Associates, and complete HR duties in accordance with JLL policies.

Required

• 2+ years of hospitality/customer service experience
• Proficiency with Microsoft Office
• Positive attitude and flexibility in managing shifting priorities, excellent communication skills, and ability to multitask while creating exceptional guest experiences that exceed expectations

Preferred

• Experience working in a financial institution environment
• CMMS (Computerized Maintenance Management Systems) experience

Pay $25 hourly