Coordinator, Protective Services Programs

Under the direction of the Associate Dean, the Coordinator provides comprehensive support of MATC's Protective Services programs. This role has responsibilities of lead scheduling support, certification testing logistics, compliance documentation, as well as AHA Training Center coordination. Will serve as a project manager and primary point of contact for students, faculty, staff and external partners. This position will assist with instructor and preceptor training support, student performance and certification tracking, and basic budget and grant support.

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs.

We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC c.edu.

• Administrative Operations: Builds and adjusts semester and session schedules. Maintains calendars, room and lab assignments, equipment requests, and event timelines. Tracks tasks, risks and deadlines, and publishes updates to stakeholders. Recommends process improvements for scheduling flow, testing operations, communications and student touchpoints. Gathers quotes, prepares purchase requirements and maintains basic equipment inventories. Provides data for grant deliverables and reports. Collects and prepares materials and data for audits and site visits.
• Certification & Testing Oversight: Coordinates practical and written exam logistics in line with WTCS requirements. Reserves facilities, confirms rosters, processes paperwork. Provides and communicates clear instructions to candidates and proctors. Supports students through testing and licensure steps. Coordinates retest logistics, follow ups and status reporting to program leadership.
• Training &
  
  Education:
  
  Maintains Training center compliance per the AHA Program Administrative Manual. Manages course rosters and eCards, instructor files, alignment lists, renewals and monitoring with Training Center Faculty. Keeps accurate records related to retention, policy and science updates, and site-review preparation. Works closely with lead faculty and program administrative assistants on documentation.
• Faculty, Staff and Preceptor Training Support: Supports the onboarding and refreshers for adjuncts, skills evaluator and preceptors. Maintains training sign-ins, renewal trackers, and evaluations tools to promote consistent expectations across sections. Facilitates regular check‑ins with lead faculty and administrative staff. Publishes timely updates on schedule changes, testing notices, and facility access to ensure alignment with stakeholders. Attends advisory and chief's meetings with lead faculty.
• Stakeholder Liaison & Agency Sponsorship: Serves as a primary contact for Protective Services agencies and regulatory partners. Coordinates site access, facility needs and partner communications. Assists with registration and agency sponsor ships, including authorization letters, vouchers, and required documentation. Works directly with Admissions, Registration, Student Accounts and Workforce Solutions.
• Equipment & Facility Management: Coordinates lab and training ground set ups and tear downs aligned to the schedule. Maintains equipment checklists, inspection schedules and service tickets. Tracks readiness of props, classroom technology, and apparatus access for classes and exams.
• Student Support: Tracks student progress on certification steps, and outcomes tied to testing, eCards and licensure milestones. Coordinates information sessions and outreach events. Tracks inquiries, reducing administrative barriers, and connects students with advising and support services.
• Collaborative Teamwork: Establishes, maintains, and enhances positive work…