Intake Administrative Support Coordinator, DentaQuest

Intake Administrative Support Coordinator, Denta Quest page is loaded## Intake Administrative Support Coordinator, Denta Quest locations:
Milwaukee, Wisconsin time type:
Full time posted on:
Posted Todayjob requisition :
JRSun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
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* Job Description:

** Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office.
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* The opportunity:

** In this role as the
** Intake Administrative Support Coordinator**, you will facilitate distribution of incoming Intake emails received via several shared email boxes to appropriate areas for processing, ensuring all emails are answered within a timely manner.
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* Location:

** This role reports to the Milwaukee WI office.
** How you will contribute:
*** Receive, process and file returned/undeliverable provider checks ensuring prompt delivery to Credentialing team for further research
* Accurately readdress and re-mail checks with updated addresses
* Assist with open and sort of incoming mail, identified accurately into appropriate categories for further mail preparation
* Print, void and redirect Incorrect Business Unit claims into correct business unit for processing as identified by Intake Queue Specialists
* Monitor folders for printing of items to process or mail such as:
Welcome letters, Trailing Documents and New Claims to Intake from other departments
* Research Member Not Found letter replies from providers to validate member selection.
* Prepare provider returns for missing and incomplete documents, utilizing the correct template based on business unit.
* Aid developed accuracy standards and metrics and maintain all required logs for daily production reporting
* Electronically distribute received mail to other departments
* Accountable for robust grasp of Commercial and Vision as well as State & Health Plan business clients, client requirements, claim & UM policies, and procedures that relate to Intake
* Ensure Protected Health Information (PHI) is secure when handling and processing documents
* Maintain safe and clean working environment by complying with procedures, rules, and regulations
* Participate in peer-to-peer training as requested to assist new team members and/or increase personal knowledge of functions
** What you will bring with you:
*** 2+ years of office work or administrative experience
* Strong attention to detail and high degree of accuracy
* Excellent interpersonal skills
* Acceptable written and oral communication skills
* Knowledge of general computer software
* Ability to prioritize and organize multiple tasks
* Ability to work in excess of 40 hours in a week, when necessary, as needed or required to meet business needs
* Interacts in a professional and effective manner with all internal and external personnel
* Ability to handle repetitive work
** Physical Demands
*** Requires overall light physical effort (up to 25lbs.)
* Manual dexterity and sitting is required (i.e. use of personal computer).
* Ability to efficiently operate all job-related office equipment such as scanners, printers and digitizers
* Ability to travel or move about within and outside serviced facilities required.
** Salary:**$35,At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your…