Shift Lead

Shift Lead – Walgreens

Apply for the Shift Lead role  position is open until filled.

$18.00/hr – $21.00/hr

• Open and close the store in the absence of store management, including all required systems start‑ups, cash handling, and ensuring the floor and stockroom are ready for the business day.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Assist with and coach other team members on warehouse and vendor ordering processes, including opening the backdoor for vendor deliveries.
• Register all related sales on the assigned cash register, including handling scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist manager or assistant store manager with reviewing order exceptions and reverse logistics (e.g., 1506, returns, empty package).
• Assist with evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Complete resets and revisions.
• Maintain accurate inventory counts and on‑hand quantities in basic departments and overstock locations.
• Assist with ensuring the Outdate program is followed with team members.
• Make daily price changes for basic department pricing and ensure proper signage is displayed at the store to support accurate pricing of products.
• Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
• Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance, including requesting store or system repairs as required.
• Assist with separation of food items (e.g., raw foods from pre‑cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). Use first‑in, first‑out method for stock rotation and restock outs.
• Hold store keys and open and close the store as required.
• Comply with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Serve as a liaison between management and non‑management team members by communicating assigned tasks when store management is not present.
• Report disciplinary issues and customer complaints to management.
• Complete special assignments and other tasks as assigned.

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

• Attend training and complete required PPLs requested by Manager.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).

• Knowledge of store inventory control.
• Consideration of qualified applicants with arrest and conviction records.
• Valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

To review benefits, please  

$18 – $21 / Hourly