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Job Description & How to Apply Below
Salon Centric is the premier national distributor of salon professional products in the U.S. Created by L’Oréal USA in 2008, with 585 Salon Centric stores and 260 StateǀRDA stores in the US. Today, Salon Centric is expanding in Canada, with its first presence in Ontario (2023), British Columbia (2024), and Quebec (2025). Our vision is to inspire the Beauty Community to make the world a more colourful place.
We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow, and thrive. We do this by supporting social, environmental, and economic causes that support the entire professional beauty industry and our Beauty Community. As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment.
We believe that our success is based primarily on the advice and hard work of our valued team members to bring the Hair and Beauty world to our customers. Our managers are innovators, role models and coaches who drive results and the development of our store team.
Key Responsibilities
Ensure exceptional customer satisfaction by providing outstanding sales service, assessing customer needs, and offering information on product features.
Welcome customers into the store, address their inquiries, and actively engage with them.
Drive and consistently achieve the department's sales goals on a monthly, quarterly, and yearly basis, going the extra mile to boost sales.
Maintain the store in an in‑stock and presentable condition, ensuring Salon Centric merchandising standards are upheld.
Foster business growth by establishing strong relationships with schools, salon suites, booth/chair renters, and other partners.
Stay well‑informed about the products in our inventory, discussing available options, and mentoring the store team to keep their product knowledge current.
Process point‑of‑sale (POS) purchases and provide POS training to the store team.
Cross‑sell products to enhance customer satisfaction and increase sales.
Handle merchandise returns and perform stock adjustments and breakdowns as required.
Develop and nurture reliable business relationships with vendors to strengthen our product offerings.
Lead the store team, emphasizing the importance of delivering exceptional customer service and complying with inventory control procedures.
Manage the inventory ordering process to maintain optimal stock levels.
Host in‑store events and training sessions in collaboration with vendors to educate both customers and the store team, while enhancing brand awareness and driving sales.
Qualifications And Skills
Exceptional proficiency in the English language, both written and verbal.
A minimum of two years of experience in customer service and retail sales, complemented by at least one year of prior experience in sales, operations, financial management, and performance oversight.
Demonstrated prowess in organizational and time management, underlining the ability to efficiently prioritize tasks and responsibilities.
Exceptional multitasking skills, enabling the successful operation in a dynamic and high‑paced work environment.
Demonstrated leadership qualities, with the ability to inspire and guide a cohesive team.
A self‑driven and proactive approach, coupled with an eagerness to engage in continuous learning and educate both the store team and customers to enhance overall success.
Swift adaptability and the capability to uphold an extensive product knowledge base.
A strong customer‑centric focus, showcasing an unwavering commitment to delivering exceptional service.
Possession of a cosmetology license is advantageous but not mandatory.
A genuine passion for the hair and beauty industry, reflecting a deep interest and enthusiasm for the field.
Starting salary at $40,000
Benefits
Competitive health/dental insurance and participation in the Registered Retirement Savings Plan (RRSP) from your first day!
Defined benefit and defined contribution pension plan.
Access to a 24/7 telemedicine service (Maple).
Wellness account per year.
Working Conditions/Physical Requirements
The…
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