Customer Success Executive

We are seeking a proactive Customer Success Executive (CSE) with a technical engineering background to manage a base of small to medium-sized customers who are new to our platform.

This role focuses on delivering exceptional customer service while identifying opportunities for additional sales and technical support.

• Make initial contact with new customers post-sale to understand their use of purchased materials, parts, or products
• Build strong relationships across multiple departments including engineering, design, procurement, and technical teams
• Expand discussions to uncover further customer requirements and partner with the Sales Manager for quotations and technical support
• Utilise CRM, SAS, marketing, and logistics systems to support the sales team and ensure a seamless customer experience
• Target opportunities from warm leads, converting first-time buyers into returning customers
• Assist the Sales Administration team when required and maintain a solid understanding of the full sales and after-sales process
• Deliver world‑class service, solving customer problems with tenacity and attention to detail

• Technical engineering background essential (mechanical, electrical, materials, or related disciplines)
• Proven experience in customer service, account management, or sales support
• Strong communication skills, both written and verbal, with a professional and approachable manner
• Highly organized with excellent attention to detail
• Ability to work independently and as part of a collaborative team
• Experience with CRM, SAS, marketing, or logistics systems is desirable
• Positive, can‑do attitude with a focus on problem‑solving and customer satisfaction

• Join a driven and collaborative team with a “glass half full” mindset
• Work with a diverse range of customers, supporting them globally
• Opportunity to leverage your technical expertise while developing your career in customer success, technical support, and sales

If you are interested, please send an updated CV to  or call /