Technical Sales Engineer

Job Overview

Materials Direct is a fast-growing company supplying parts for Electronics and EV battery manufacturers with essential materials to protect their products and designs.

Materials Direct has a revolutionary new online platform for supplying custom parts converted from sheets or rolls of technical materials. We offer the customer instant pricing for manufacturing their part, which is made to their drawing. We have a 24‑hour manufacturing turnaround, no tooling, and parts are shipped anywhere in the world.

We are seeking a driven and focused Tele sales Technical adviser with engineering / materials experience to join our team! Our ideal candidate will have a strong background in tele sales and be confident when speaking to customers. The role’s focus is to call customers, advise of the availability of products and services available for purchase, and entice customers to buy / try the Materials Direct product and service.

• Make outgoing calls to customers to advise them of products and services that may be of interest to them.
• Take customer information and update it in the database as required.
• Ask probing questions about the customers current requirements
• Explain the UPS / Benefits to switching to Materials Direct.
• Pass on qualified leads to the Sales Manager for Closing.
• To utilise existing Lead gen methods to call out to prospects
• Researching current markets to improve target relevance
• Be patient and polite and have a customer‑focused telephone manner.
• Update customer information, such as change contact, additional relevant contacts, and job roles
• Follow‑up calls with emails directing further traffic to the site.

• High school diploma or above
• The ability to read a simple drawing of a 2D material such as a gasket will be a distinct advantage
• A good grasp of mathematics and English
• Good understanding of e‑commerce web platforms
• Composing emails and letters
• Minimum of 1‑2 years previous experience within a technical sales role
• Ability to communicate with customers and other staff members
• Strong problem‑solving skills
• A demonstrated knowledge of Engineering or science is a distinct advantage
• Knowledge of sales software and Hub Spot CRM systems and their functions
• Resilient and positive nature
• Can‑do attitude and tenacious
• Able to work as part of a team and achieve team goals and targets
• Strong communication skills, both written and verbal
• Proficient in the use of computers and its software
• Good interpersonal skills
• Good listening skills, with high levels of attention to detail
• Ability to multitask

• To train customers in the use of the platform
• Site visits to bolster lead quality and demonstrate effectiveness
• Meetings booked if required
• BOM’s / Parts numbers and Drawings received
• Project information and details extracted from relevant customers
• Current buying methods used
• Grow the Database per month

Temp to perm

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• On‑site parking

• Certificate of Higher Education (preferred)

• Technical telesales: 1 year (required)

• Entry level

• Full‑time

• Sales and Business Development

• Industrial Machinery Manufacturing