Telephone Sales and Customer Service Operator

Telephone Sales and Customer Service Operator About Us

H&B Buying Group is an innovative and collaborative buying group for the supply of building materials, representing 120 independent builders merchants. With a combined turnover of £1.2bn and partnerships with over 290 suppliers, we work together to deliver exceptional value by negotiating competitive deals on behalf of our members. We also have a range of high quality own brand products.

• Reporting to the Commercial Engagement and Development Manager, you will play a key role in supporting our members through proactive telephone sales and exceptional customer service. This position requires resilience, strong communication skills and the ability to build a rapport with our members.

• Sell own brand building materials and related products to members, ensuring clear communication of features and benefits.
• Handle inbound and outbound calls to support members with product information, promotions and deal with service queries.
• Build and maintain strong relationships with members through excellent listening and interpersonal skills.
• Resolve service issues promptly and professionally, ensuring compliance with service level agreements.
• Collaborate with internal teams to deliver a seamless customer experience.
• Maintain accurate records of interactions and follow-up actions.
• Demonstrate flexibility to take on new responsibilities as the role evolves.

• Hardworking and resilient with a positive attitude.
• Excellent communication and listening skills.
• Ability to build a rapport and trust with our members.
• Strong problem solving skills and attention to detail.
• A great team player who thrives in a collaborative environment.
• Adaptable and willing to learn new skills and processes.

• Previous experience in telesales and customer service is highly desirable.
• Familiarity with building materials or the merchant sector is an advantage.
• Competence in using Microsoft Office (Word, Excel and applications) and CRM systems.
• Opportunity to work in a dynamic, growing organisation.
• Other benefits available after probationary period.
• 25 days holiday and bank holidays.

and any queries to:  with the subject “Telephone Sales and Customer Service Operator Role”.