Sales Development Representative; SDR

Sales Development Representative (SDR) – Serve First CX

Location: Milton Keynes / Hybrid

Salary: Competitive + uncapped commission + benefits

Start date: Immediate

About Serve First CX: Serve First CX is a fast-growing customer experience (CX) provider backed by £4.6M in growth funding. We partner with some of the UK’s best-known brands across retail, hospitality, leisure, facilities management, and healthcare to deliver operational excellence, retain customers, and grow revenue.

• Prospecting and engaging with senior decision‑makers (Operations Directors, CX Leaders, HR Directors, Marketing Managers) across multiple industries.
• Running multi‑touch outreach campaigns (calls, Linked In, email, voicemail) to create meaningful conversations.
• Qualifying leads against our ideal customer profile (ICP) and booking discovery calls for Account Executives.
• Using Hub Spot to track activity, manage pipelines, and refine outbound sequences.
• Being the first point of contact for prospects and creating curiosity and excitement about our solutions.

• Proven tech & innovation:
  Alongside Client Connect, our ecosystem includes AI‑powered next‑gen feedback terminals, Audit Pro:360, mystery shopping and Helpdesk solutions tools that solve real business problems fast.
• Clear career path:
  High performers can progress to Account Executive roles within 18 months.
• Culture: A tight‑knit team that thrives on energy, curiosity and accountability – no micromanagement, just support to win.

• A self‑starter hungry to build a sales career.
• Confident, articulate communicator with a consultative approach.
• Resilient, target‑driven, and comfortable with high outbound activity (30‑50 quality calls a day).
• Curious about business problems, you lead with the prospect’s pain points, not the product.
• Previous SDR, telesales, or customer‑facing experience is ideal, but we’re open to graduates or career changers with the right mindset.

• Booking 8+ qualified discovery calls per month.
• Maintaining consistent activity levels across calls, Linked In, and email.
• Building relationships with our Dream 500 target accounts.
• Contributing directly to Serve First CX’s growth as we scale into new sectors.

• £30K base salary + uncapped commission
• Hybrid working (office 2‑3 days per week after training)
• Quarterly team socials and incentives
• Clear progression opportunities in a high‑growth scale‑up

If you’re hungry to learn fast, develop world‑class sales skills and join one of the UK’s fastest‑growing CX innovators – we’d love to hear from you.