Luxury Concession Leader - Inspiring Customer Experience

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception. In recognition of our purpose‑driven approach, in 2024 we proudly achieved B Corp Certification.

Today we are a global brand, but our values remain the same: we are committed to improving our impact on people and the planet. Our people are honest, dynamic, and community‑spirited.

If these are values you share, we would love you to join our team.

As a Concession Leader at Mulberry you will lead your store and your team to succeed. You must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others.

We want you to strive to be an expert within your field and be excited to play your part in our “Back to the Mulberry Spirit” strategy.

You will develop the best team by creating a high‑performing team where diversity is celebrated and every individual feels valued, respected, and included. You will champion equity, empathy, and understanding in all interactions, internally and externally.

• Encourage dynamic discussions and invite ideas and different perspectives to drive creativity and collaboration.
• Create a culture that embraces honest feedback; give praise, share successes, coach, and challenge.

• Nurture a welcoming and fun environment for your customers and team.
• Commit to delivering an engaging and memorable customer experience in your store and inspire your team to do the same.
• Be culturally connected; understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
• Develop and maintain key customer relationships using in‑store CRM tools to support you and your team.

• Continuously demonstrate a commitment to driving your business.
• Be influential and develop a network around you to help deliver your goals and accelerate store growth.
• Demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
• Lead and deliver operational excellence showing respect and consideration for people, product, and your environment.

• Embodied our values in all you do by being honest, dynamic, and community‑spirited.
• Support Mulberry to deliver an inclusive culture, behaving in a way that is open‑minded and respectful towards others.
• Feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.

• Inspiring
• Engaging
• Agile
• Perceptive
• An experienced leader (preferably within luxury fashion but not essential)
• In love with fashion!

• Competitive basic salary
• Bonus
• Product allowance
• Staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension contributions & life assurance
• Training and development opportunities
• 2 paid volunteering days per year

Access to Help@Hand
, a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training, and retail discounts.

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [email address].