Gifting & Sales Advisor

Gifting & Sales Advisor (12 Hour Contract)

Be among the first applicants for this role at Joma Jewellery and Katie Loxton, located in Milton Keynes Central. This 12‑hour contract offers the chance to be a brand ambassador in our flagship retail store, delivering heartfelt gifting experiences and personalized jewellery services.

Combining exceptional customer service with deep knowledge of our collections and bespoke personalization options such as monogramming, embroidery, and engraving, you will help each customer find the perfect gift or treat. You will be fully trained in personalization equipment and become a confident specialist while contributing to a warm, welcoming store atmosphere.

• Delivers an exceptional, friendly, and heartfelt customer experience at all times.
• Builds genuine connections with customers, understanding their gifting needs and offering personalised recommendations.
• Shares product stories with confidence, highlighting unique materials, messages, or collection inspirations.
• Provides clear guidance on personalization options, pricing, and turnaround time.
• Handles customer queries and transactions with professionalism and care.
• Ensures every customer interaction feels memorable and brand‑led.
• Acts as a personalization specialist, operating personalization equipment and ensuring a high‑quality finish.
• Guides customers through bespoke gifting offerings and experiences.
• Ensures the personalization area is clean, well‑stocked, and compliant with safety procedures.
• Follows all training and operational guidelines to operate the personalization machinery safely and efficiently.
• Suggests meaningful add‑ons and upsell opportunities to enhance each gift.
• Maintains strong knowledge of current collections, bestsellers, and seasonal product launches.
• Uses storytelling to communicate product USPs and help customers make confident gifting choices.
• Proactively suggests additional items to complete a gift or enhance the customer's experience.
• Keeps the shop floor, till area, and personalization station tidy, presentable, and fully stocked at all times.
• Supports daily replenishment and stockroom organisation where needed.
• Follows display guidelines to showcase product effectively.
• Works collaboratively with team members to ensure smooth operations and a positive team culture.

• Previous experience in retail.
• A passion for delivering outstanding customer service with energy and empathy.
• Confidence in speaking to customers, sharing stories, and offering tailored advice.
• Interest in fashion, accessories, jewellery, or gifting.
• Ability to operate simple machinery or follow hands‑on processes (full training will be provided).
• Strong attention to detail and pride in quality presentation of products.
• Positive, team‑oriented attitude and a flexible approach to shifts, weekends, bank holidays and peak trading periods such as Christmas.

• Hourly rate of £12.25.
• 25 days holiday rising to 27 with length of service, plus bank holidays.
• A broad benefits package including a generous staff discount across both brands.
• Opportunities to make an impact and to learn and develop further.
• An innovative and friendly workplace with a proud team culture.

Equal Opportunity Statement: Joma Jewellery was founded in 2008 by Katie and Geoff Loxton. We take diversity and inclusion very seriously and hire based on what you bring to the team, encouraging authenticity and respect.