Gifting & Sales Advisor

Gifting & Sales Advisor (24 Hour Contract)

Come be among the first 25 applicants.

THE OPPORTUNITY

Are you passionate about heartfelt gifting and helping customers celebrate life's special moments? We are looking for a Gifting & Sales Advisor who brings energy, care, and storytelling to every interaction. This is a unique opportunity to make a huge impact in our first‑ever owned flagship retail store in Milton Keynes Central.

As a true brand ambassador, you’ll create unforgettable experiences by delivering exceptional service and thoughtful recommendations. With a deep understanding of our beautiful collections and bespoke personalisation services, you’ll help customers discover the perfect piece whether it’s a heartfelt gift for someone special or a well‑deserved treat just for them.

This role includes full training in our personalisation offerings—monogramming, embroidery, engraving, and fitting personalised charms to bracelets—giving you the skills to add a special touch to our products.

You’ll also play a key role in shaping a warm, welcoming store atmosphere by taking pride in every detail, championing our bespoke offering, and becoming a confident personalisation specialist.

If you’re obsessed with all things accessories and jewellery, friendly, passionate, and enjoy providing an excellent customer experience, we'd love to hear from you! Overtime is available over peak periods as per business needs.

BEHIND THE BRANDS

We’re a family‑run, entrepreneurial company with an exciting pace of life and a bright, friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration, and integrity.

• Deliver an exceptional, friendly, and heartfelt customer experience at all times.
• Build genuine connections with customers, understanding their gifting needs and offering personalised recommendations.
• Share product stories with confidence, highlighting unique materials, messages, or collection inspirations.
• Provide clear guidance on personalisation options, pricing, and turnaround time.
• Handle customer queries and transactions with professionalism and care.
• Ensure every customer interaction feels memorable and brand‑led.
• Act as a personalisation specialist, confidently operating personalisation equipment and ensuring a high‑quality finish.
• Guide customers through bespoke gifting offerings and experiences.
• Ensure the personalisation area is clean, well‑stocked, and compliant with safety procedures.
• Follow all training and operational guidelines to operate the personalisation machinery safely and efficiently.
• Suggest meaningful add‑ons and upsell opportunities to enhance each gift.
• Maintain strong knowledge of current collections, bestsellers, and seasonal product launches.
• Use storytelling to communicate product USPs and help customers make confident gifting choices.
• Proactively suggest additional items to complete a gift or enhance the customer’s experience.
• Keep the shop floor, till area, and personalisation station tidy, presentable, and fully stocked at all times.
• Support daily replenishment and stockroom organisation where needed.
• Follow display guidelines to showcase product effectively.
• Work collaboratively with team members to ensure smooth operations and a positive team culture.

• Previous experience in retail, hospitality, or a customer‑facing role.
• A passion for delivering outstanding customer service with energy and empathy.
• Confidence in speaking to customers, sharing stories, and offering tailored advice.
• Interest in fashion, accessories, jewellery, or gifting.
• Ability to operate simple machinery or follow hands‑on processes (full training will be provided).
• Strong attention to detail and pride in quality presentation of products.
• Positive, team‑oriented attitude and a flexible approach to shifts, weekend work, bank holidays and peak trading periods such as Christmas.

• An hourly rate of £12.25.
• 25 days holiday rising to 27 with length of service, plus bank holiday.
• A broad benefits package including a generous staff discount across both our brands. See all of our…