Contract Manager - Technical bias

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Contract Manager (Hard FM)

Location: Remote, with travel Nationally and to Head Office in Milton Keynes
Contract Type: Full Time
Sector: Facilities Management (Hard FM)

We are seeking an experienced Contract Manager to take accountability for the effective delivery of Hard FM services, compliance, asset management and lifecycle management across a national customer contract. This is a pivotal role, responsible for ensuring our client's portfolio remains compliant, fit for purpose and fully operational in line with contractual deliverables and KPI expectations.

Working closely with our mobile engineering teams and specialist subcontractor partners, you will ensure service excellence is consistently achieved. The successful candidate will bring strong leadership, technical expertise and a deep understanding of the FM industry.

• Manage a diverse range of internal and external stakeholders, including clients, sub-contractors and advisors, to ensure objectives and contractual service levels are met within agreed KPIs and SLAs across the National wide estate.
• Ensuring high service delivery of Hard Services Maintenance to contractual specification. Monitor the progress of PPM, reactive, remedial and small works ensuring all works are costed effectively and completed to the satisfaction of all stakeholders and in line with contractual SLAs and KPIs.
• Communicate effectively with the client in relation to service delivery and any issues including internal and external factors influencing service delivery.
• Support the development of service strategies and continuous improvement in conjunction with the client, planning long- and short-term strategies for service delivery and projects.
• Carry out regular site visits on the estate to identify areas for continuous improvement and build relationship with client stakeholders.
• Create a truly customer focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering our commitments and working together.
• Ensure contractual and tender commitments are adhered to and achieved and reported on as required.

• Working with the client and operational teams to identify opportunities to enhance delivery, self-deliver of additional services and offer value for money to the client across the contractual specification and beyond.
• Provide sound technical advice; where the remit requires specialist advice ensure an appropriate person or subcontractor is selected and utilised to fulfil the requirements.
• To develop ways of working and implementation of services with the Customer Experience and Journey at the forefront of all decisions.
• Create a workspace environment and service delivery that enables the client to focus on their core business.
• To continually review and assess processes and ways of working to lead a best in practice service to the client.
• Work with the hard services team to diagnose complex issues and formulate systematic action plans to resolve issues.

• Create a culture of service excellence based on continuous improvement and productivity through the management of the on-site team and contract support functions.
• Ensure that the delivery of all services meets the agreed customer needs for core operational requirements and deliver expected customer satisfaction levels and contractual requirements.

• Ensure planned maintenance tasks are completed in accordance with SFG
  20.
• Ensure value for money in the delivery of all services and projects.
• Identify and develop improvements to achieve environmental benefits wherever possible and in line with Atlas's environmental strategy.

• Ensure Group Health & Safety Policy is embedded into day-to-day operations, and all processes and practices are regularly reviewed for effectiveness and suitability and are adhered to by all team members to ensure a safe and compliant environment.
• Manage and maintain all PPM and…