Service & Warranty Manager

Overview

About the role:

We are looking for an experienced Service Contracts & Warranty Manager to lead and manage Daimler Truck UK’s Service Contract and Warranty operations. This is a senior, commercially focused role with accountability for operational excellence, financial performance, and strong customer and dealer outcomes across the UK network.

You will play a key role in ensuring service contract and warranty policies are implemented effectively and compliantly, while continuously improving processes, systems, and performance in line with DTAG and DTUK strategic objectives:

• Leading and developing the Service Contracts & Warranty team, setting clear objectives and driving consistent, high-quality delivery across the dealer network.

• Owning the commercial performance of the Service Contracts portfolio, ensuring contracts remain financially positive through strong governance, audit discipline, and cost control.

• Managing external suppliers, ensuring contractual SLAs and KPIs are met and value is delivered throughout the contract lifecycle.

• Driving operational improvement, identifying and implementing simplified, best-practice processes that enhance efficiency, compliance, and customer experience.

• Overseeing systems and parameters, ensuring UK-specific service contract and warranty system requirements align with business planning and DTAG mandates.

• Engaging senior stakeholders, including DTAG, DTUK leadership, sales teams, DTFS, dealers, and key customers, to drive alignment, confidence, and performance.