Operations Manager : Soft Services

Overview

Tip Top Job  Milton Keynes, England, United Kingdom

My client, a leading supplier of Facilities Services, is seeking an experienced Operations Professional to oversee and drive excellence for their cleaning services. This role involves managing daily operations, ensuring service quality, and leading teams to deliver outstanding results.

• Lead day-to-day operations across various sites, ensuring high standards, safety compliance, and excellent client service
• Manage budgets, track performance metrics, and implement strategies to improve efficiency and profitability
• Foster strong relationships with clients, suppliers, and internal teams to support service excellence
• Coach, support, and develop operational staff while promoting a culture of safety, accountability, and continuous improvement

• Significant experience in operations management, including leadership of multi-site teams in cleaning services; ideally within healthcare or education
• Strong financial and analytical skills, with hands-on experience in budget management and performance tracking
• Proven ability to lead teams, communicate effectively, and build lasting client relationships
• Solid understanding of health and safety standards, with proficiency in operations tools and Microsoft Office