Assistant Optimisation & Personalisation Manager | S2 | CE&CP

Assistant Optimisation & Personalisation Manager | S2 | CE&CP | Milton Keynes Country:
United Kingdom
** IT STARTS HERE
** Santander () is evolving from
** a global, high-impact brand
** into a
** technology-driven organisation**, and our people are at the heart of this journey.
** Together**, we are driving a
** customer-centric transformation
** that values bold
** thinking, innovation**, and the
** courage to challenge
** what’s possible.

This is more than a strategic shift.
** It’s a chance for driven professionals to grow, learn, and make a real difference**.Our mission is to contribute to help more
** people and businesses prosper**. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
** Retail & Commercial Banking
** is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
** THE DIFFERENCE YOU MAKE
**** Santander
* * is looking for an
** Assistant Optimisation & Personalisation Manager
** based out of
** Milton Keynes
**** This role is a 12 month fix term contract.
** We have a fantastic opportunity to join the bank as an Assistant Optimisation & Personalisation Manager within our Customer Lifecycle Squads. We’re empowered to deliver awesome, data driven, customer centric experiences, with our CRO methodology central in delivering better outcomes for our customers.

Working within our Optimisation & Personalisation team, you’ll have the power to make a positive difference to our customers’ lives right now and in the future. Within
** a fast paced, agile environment**, you’ll be responsible for the
** end-to-end delivery
** of your tests, from
** data analysis and ideation
** through to
** wire framing and post-test analysis**.
* You’ll be obsessed about improving our customers’ experiences.
* Establish customer pain points through the detailed analysis of our customer journeys, analysing user research, customer surveys, web browsing behaviour and more.
* Collaborating with stakeholders to ensure all activities are compliant and mitigate any risks.
* Work with our external partner to build, QA & deliver activities, ensuring experiences are delivered on time and to the expected quality.
* Analysing concluded optimisation / personalisation activities to ensure key takeaways are established and incrementality identified.
* Support the continuous improvement of our CRO methodology with our direct and global teams, sharing learnings and best practices to drive growth throughout the group.
** WHAT YOU’LL BRING
** Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re
** enabling teams to go beyond
** by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** Professional Experience
*** Passionate about delivering a customer centric approach with an analytical mindset.
* Experience of delivering a CRO testing program, from opportunity identification through to test build.
* Ability to analyse user behaviour through user research, customer surveys and web / digital analytics.
* UX and CX understanding and awareness of key digital principles.
* Experience with industry leading optimisation tools such as, or similar to:
Adobe Target, Optimizely, etc. (Preferred)
* Excellent communication skills, both oral and written, and evidence of generating confidence through effective management of key stakeholders. (Preferred)
* Flexible to work with new methodologies and ways of working in a fast paced, changing environment. (Preferred)
* Approach challenges pragmatically, working on short term wins and longer-term strategic growth. (Preferred)
** WE VALUE YOUR IMPACT
** At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. …