Monitoring Support Engineer

Milton Keynes – Hybrid (2-3 days in the office, rotating so must be commutable to MK)

As a Solar Winds Monitoring Engineer for this leading MSP, you’ll play a key role in supporting some of their largest Monitoring‑as‑a‑Service (MaaS) customers, ensuring their environments stay stable, secure, and proactively managed.

Working closely with the Service Desk, you’ll take ownership of Solar Winds alerts and events, triaging issues, investigating root causes, and resolving problems to maintain exceptional monitoring standards across complex customer infrastructures.

This is the perfect entry‑level engineering opportunity for someone with a solid foundation in IT who’s ready to develop specialist skills in Solar Winds and wider infrastructure monitoring.

• Monitor and action Solar Winds alerts, events, and customer raised MaaS tickets.
• Perform initial investigation, triage, and escalation.
• Work closely with the Service Desk to ensure timely ticket updates and customer communication.
• Assist in enhancing monitoring configuration, dashboards, and alerting logic under guidance from senior engineers.
• Support platform health checks, documentation updates, and basic troubleshooting of Solar Winds modules (NPM, SAM, etc.).
• Follow service management processes including Incident, Request, Problem, and Event Management.

• Basic understanding of infrastructure components - servers, networks, storage, applications.
• Exposure to monitoring tools (Solar Winds Mandatory).
• Strong troubleshooting mindset and willingness to learn Solar Winds platform administration.
• Familiarity with IT service desk environments and ticketing processes.
• Excellent written and verbal communication skills.
• Knowledge of ITIL framework and best practice