IT Relationship & Project Manager

Are you a technology-savvy relationship builder who loves helping people get the best from their systems and tools? Fullers Family Law, a Gold accredited Investors in People law firm, is seeking an IT Relationship & Project Manager to take ownership of our technology vendor relationships and internal technology projects. This is a pivotal role within a growing, modern legal practice. You will act as the primary interface between the firm and its technology partners, ensuring services are delivered in line with agreed SLAs, represent value for money, and support the firm's strategic objectives.

Alongside vendor management, you will take responsibility for coordinating and overseeing internal technology projects, ensuring they are delivered smoothly, on time and with minimal disruption to fee earners and support staff. This role would suit someone who enjoys operating at the intersection of technology, commercial management, and stakeholder engagement within a professional services or SME environment. Join a modern, people-focused law firm where your work truly makes a difference.

Act as the primary relationship owner for all IT and technology suppliers (e.g. MSP, case management provider, telephony, cyber security, cloud services).

• Lead regular service review meetings with vendors.
• Monitor supplier performance against agreed SLAs and KPIs.
• Track incidents, escalations and recurring issues to ensure continuous improvement.
• Hold suppliers accountable for service quality, response times and deliverables.
• Support contract renewals, pricing discussions and commercial negotiations.
• Maintain a central register of technology contracts, renewal dates and key terms.
• Ensure compliance with regulatory and data protection obligations (SRA, GDPR, etc.) in conjunction with relevant internal stakeholders.

Act as internal Project Manager for technology-related initiatives (e.g. system upgrades, migrations, new software implementation, cyber improvements).

• Understand project scope, objectives, timelines and responsibilities.
• Document business requirements in conjunction with the fractional CTO.
• Develop project plans in conjunction with the fractional CTO.
• Coordinate between vendors and internal stakeholders (directors, fee earners, support teams) for testing, pilot phases and phased rollouts ensuring user readiness and minimal disruption.
• Ensure clear communication and expectation management throughout project life cycles.
• Track milestones, risks, issues and dependencies.
• Ensure projects are delivered on time, within scope and with minimal operational disruption.
• Support user adoption and change management.
• Capture lessons learned and embed improvements into future project planning and delivery.

• Experience managing third-party technology vendors or service providers.
• Experience overseeing or coordinating IT or systems-related projects.
• Strong communication skills.
• Commercial awareness and ability to challenge suppliers constructively.
• Highly organised with strong attention to detail.
• Ability to operate independently in an SME environment.

• Experience with in a legal or professional services environment (particularly SRA-regulated firms).
• Experience working with case management systems (e.g. Clio, Actionstep, Peppermint, etc.).

• Pragmatic and solutions-focused
• Commercially minded
• Calm under pressure
• Comfortable challenging external providers
• Confident communicator with both technical and non-technical stakeholders

• Opportunity to shape and modernise technology within a growing specialist Family Law practice
• High visibility role working directly with senior leadership
• Ability to make a tangible impact on operational performance and client service
• Collaborative and professional working environment

Apply today and become part of a firm that empowers its people and creates work-life harmony.

We understand that a confidential conversation may be more comfortable before applying. If you’d like to arrange one, please call Kirsty Sayers in our HR team on

At Fullers, we believe in transparency and responsiveness. Every application is carefully reviewed, and we’re always honest from the outset ensuring we’re the right fit for you, and you for us.

Closing date: 13 March 2026