Senior ServiceNow Developer

Overview

Location:

Milton Keynes & remote (hybrid working)

IR35 Status:
Inside

Start: ASAP

A Senior Service Now Developer is required for our Government client to support various tiered systems within the Service Now application development space.

As the Senior Service Now Developer you will support a wider team of skilled technicians supporting various Government platforms and services. You will also support BAU together with project work as required.

• Design, develop, configure, and implement solutions on the Service Now platform to support business processes and improve service delivery.
• Customize and optimize Service Now applications, build new features, and integrate the platform with internal and external systems.
• Work closely with business stakeholders, architects, and process owners to understand requirements and translate them into scalable, high-quality technical solutions.
• Design, develop, and configure Service Now applications, workflows, forms, UI policies, client scripts, and business rules.
• Customize existing modules such as ITSM, ITOM, ITBM, HRSD, CSM, or others as required.
• Build custom applications using Service Now Studio, Flow Designer, and App Engine.
• Implement automation using flows, scripting, orchestration, and integration tools.
• Ensure scripting follows best practices for maintainability, efficiency, and security.
• Design and develop integrations using REST, SOAP, MID Server, Integration Hub, and APIs.
• Collaborate with other technical teams to support data synchronization and cross-platform processes.
• Troubleshoot integration issues and ensure reliable communication between systems.
• Conduct unit testing, UAT support, and production deployment activities.
• Maintain documentation including technical specs, configuration details, and release notes.
• Provide ongoing support, troubleshooting, and platform maintenance.

• Strong Service Now scripting skills, excellent problem-solving abilities, and a collaborative mindset.
• Comfortable working across multiple Service Now modules, leveraging APIs, and delivering automation that enhances efficiency and user experience.
• Hands-on experience developing on the Service Now platform (2+ years preferred).
• Experience with workflow development, UI customization, Flow Designer, and App Engine.
• Understanding of Service Now data models, ACLs, roles, and platform security.
• Experience with REST/SOAP integrations and common authentication frameworks (OAuth, Basic Auth).
• Ability to translate business needs into scalable technical solutions.

• Service Now certifications (CSA, CAD, CIS in ITSM/ITOM/others).
• Knowledge of ITIL processes and service management best practices.
• Experience with Agile/Scrum delivery.
• Familiarity with Dev Ops pipelines and source control (Git, Git Lab, Azure Dev Ops).

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