Major Incident Manager

📍
Location: Milton Keynes (Hybrid - 3 days in office)

We’re looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major incidents. You’ll be the direct line of communication into the business
, making sure updates are accurate, timely, and clearly translated for stakeholders.

You’ll work in a high-pressure environment
, supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands‑on Major Incident Management experience with a strong Service Management lens
, ideally within a service provider context
.

• Manage and oversee major incidents
  , ensuring swift resolution and accurate communication.
• Monitor KPIs, SLAs, and performance metrics to maintain service excellence.
• Translate technical information into clear business updates for stakeholders.
• Drive continual improvement initiatives using data insights and analytics.
• Ensure content accuracy and consistency in incident reporting.
• Collaborate with existing team members to support overall incident management strategy.

• Proven Major Incident Management experience in a high‑pressure environment.
• Strong background in Service Management (ITIL framework essential).
• Ability to interpret and present data
  , with excellent reporting and analytics skills.
• Exceptional communication skills
  —able to relay complex information clearly.
• Experience with in financial services or similar regulated environments is a plus.
• Comfortable working in a hybrid model and adaptable to evolving business needs.

• Be part of a specialist team shaping the future of incident management.
• Opportunity to work on critical, high‑impact projects
  .

Ready to take on the challenge? Apply now and help us keep the business running smoothly when it matters most.

Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.