2nd Line Support Engineer

About the Role:

We are an established outsourced IT provider supporting a wide range of clients, including Charities, Engineering, Education, and Private Banking. As we evolve, we’re embracing cloud-first strategies and expanding beyond Microsoft to include Google Workspace and other modern platforms. We’re looking for a 2nd Line Support Engineer who thrives on variety and is keen to work with cutting-edge technologies. Everyone who joins us has the chance to influence the company and gain invaluable experience to accelerate their career.

Key Responsibilities:

* Provide 2nd Line support for cloud-based environments, mainly Microsoft 365/Azure and Google Workspace, and AWS.

* Manage SharePoint Online sites, permissions, and integrations.

* Support productivity tools such as Microsoft Copilot, Teams, One Drive, and Google apps.

* Assist with migrations to cloud platforms and hybrid setups.

* Troubleshoot and maintain Windows 11 devices, Macs, Android and iOS mobile devices.

* Configure and support collaboration tools across multiple ecosystems.

* Use ITSM tools for efficient ticket handling and service delivery.

* Provide guidance on security best practices, MFA, and data protection.

* Assist junior members of staff in their roles.

Key

Skills & Experience:

* Experience in 2nd Line Support roles.

* Hands-on expertise with Microsoft 365 (including SharePoint).

* Familiarity with cloud security, identity management, and collaboration platforms.

* Excellent troubleshooting and problem-solving skills.

* Outstanding communication and customer service abilities.

* A proactive approach to learning and adapting to new technologies.

Desirable Knowledge (Training Available):

* Firewalls, Switches, VLANS and Internet routers

* Network and computer security

* Compliance: CE and ISO
27001