Digital Marketing, CRM & Insight – Industrial Placement

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Job Title:

Digital Marketing, CRM & Insight – Industrial Placement

Closing Date: 23 January 2026

Please note Industrial Placements are only applicable for university students, and will be a 12-month fixed term contract, commencing summer 2026 and ending summer 2027.

At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.

Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop.

We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.

At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause.

We are looking for enthusiastic Industrial Placement students, who want to put their financial awareness, communication skills and commercial acumen to the test, to join us in our Digital Marketing, CRM & Insight team for a 12-month placement. From day one, you’ll be in the thick of it, working in a fast-paced and results-driven team, delivering on topics such as Customer Journey, Digital Communications and CX Research projects.

You’ll think creatively, shape trends and deliver outstanding work.

As a valued member of our Digital Marketing, CRM & Insight team, you will play a crucial role in supporting various initiatives, gaining hands-on experience in a dynamic environment. Your accountabilities will include:

• Brand & Communication Compliance:
  Review customer communications to ensure they meet our brand guidelines, tone of voice, and consumer understanding principles.

• Digital Asset Auditing:
  Conduct regular, thorough audits of brand websites and other digital tools. This involves checking copy, imagery, and formatting, and proactively documenting and raising any required changes for resolution.

• Customer Communication Testing:
  Support with comprehensive testing across all communication channels, including email, SMS, and web, to ensure optimal performance and user experience.

• Project Coordination & Briefing:
  Take ownership of briefing external agencies and internal stakeholders on new projects and requirements. This could range from creating new point-of-sale assets to developing CRM applications for finance retention. You’ll be responsible for writing clear briefs, tracking progress from start to finish, keeping stakeholders informed, and coordinating necessary resources.

• Customer Feedback Analysis:
  Review customer feedback and produce reports, preparing concise updates and management summaries to inform strategic decisions.

• Data Analysis & Insights:
  Analyse and format data tables and outputs, identifying key trends and providing actionable recommendations to drive continuous improvement.

• Working towards a degree in Business Management, Marketing or Project Management related subject.

• An excellent communicator.

• Able to challenge the norm and constantly look for improvements.

• Competent in using all aspects of Microsoft Office and confident with general IT packages.

• Proactive, curious to learn, and open to new ideas and perspectives.

• Considered in your approach, supporting your peers to succeed.

• Have a desire to work in marketing and/or the Financial Services industry.

As well as the opportunity to work in a fast-paced environment, with a great team and culture, we’ll offer you a competitive salary and 25 days holiday per year. On top of that, you’ll…