IT 1st Line Technical Support Analyst

Ensure that equipment and systems used to provide IT services meet targets for availability and performance.

• Apply proven techniques and procedures to the solution of incidents, problems, and changes. You may contribute to the design, development, commissioning, decommissioning and maintenance of systems and services.
• Provide support on all application systems when required and investigate potential training programme enhancements and develop and maintain the knowledge base to reduce the number of training issues logged.
• Provide telephone, portal and email incident reporting support, ensuring that where possible incident calls are dealt with at the first point of contact.
• Ensure that all documentation and asset records are accurately maintained and that all key changes are communicated to all members of the team.
• Minimises disruption to users' work activities by taking personal responsibility and accountability for work undertaken, resolving incidents, and carrying out service requests in a timely manner, as well as ensuring planned work is communicated in advance.
  Experience of working in a customer services environment.
• Experience of working in an IT department or similar operational support role.
• Demonstrate a knowledge of key IT support principles.
• Demonstrate high standard of customer communication skills.
• Organised and efficient in fast paced environment.
• Ability to resolve technical issues and communicate in a non-technical language.
• Strong ICT problem solving skills. Please read the attached
  
  Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
  We're one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of specialist housing and home ownership options. We're driven to have a positive impact on people's lives and provide affo...
  We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Have questions? Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums! £31,206 per annum