Pre-Sales and Technical Support Engineer Aritech

Pre-Sales and Technical Support Engineer UK, Aritech

Join to apply for the Pre-Sales and Technical Support Engineer UK, Aritech role at Kidde Global Solutions

With more than two centuries of combined history, Kidde Global Solutions brings together the most trusted and iconic brands in fire and life safety. We protect people and property worldwide, delivering innovative solutions and exceptional customer service.

• Recommend, design, and quote Aritech security solutions that meet/exceed customer needs.
• Participate in customer visits and technical discussions where appropriate, to help resolve specific technical problems, as well as proactively specify KGS Aritech security products, meeting customer requirements.
• Liaise closely with sales team & product management, to develop region-specific solutions.
• Provide regular feedback on customers’ technical requirements and complaints in relation to KGS and competitive products.
• Advise the commercial team on the benefits of KGS products, competitive comparisons and recommend cost-effective solutions.
• Maintain accurate, up-to-date records of product technical documentation, test reports, approvals, certification, etc.
• Organize and conduct customer technical training jointly with the commercial team.
• Deliver product overviews and lead pre-sales presentations to clients & consultants.
• Provide and coordinate after-sales technical support to Business Partners & end users.
• Provide telephone and email technical support.
• Distribution of marketing and communications announcements relating to new products and product updates.
• Maintenance and updates of customer price lists.

• Degree in Engineering, most preferably in one of the following disciplines:
  Electronics/Electrical/Electro-Mechanical. Other technical education with relevant technical job experience will also be considered.
• Min. 5 years of technical experience, ideally in the Security industry, with demonstrated abilities in some of the key areas of the job.
• Proven technical & design skills; enjoys multiple assignments or projects in a wide range of product applications.
• Good knowledge and understanding of various software packages such as Word, Excel, PowerPoint.
• Good understanding of technical and commercial "interface" of the role.
• Excellent presentation and communication skills.
• Ability to work within a team environment.
• Dynamic, results-driven self-starter; works independently.
• Customer and service approach, positive and creative, ability to understand and analyze customer´s needs.

• Full-time contract.
• A varied position at an international, dynamic, growing and healthy organization, in which you will continue to develop yourself and learn about and test new products and applications.
• A competitive salary, a company car, laptop, cell phone and other excellent fringe benefits, as per company’s policy.