Patient Pathway Administrator

Patient Pathway Administrator

The closing date is 05 February 2026

Hours:
Full time 37.50 hrs week all MKUH roles will be considered for flexible working

This is an exciting opportunity to join the oncology administrative team; we are seeking a reliable, enthusiastic patient pathway administrator to help deliver a high standard of customer care. You will possess excellent organisational and communication skills with the ability to manage a varied, fast paced workload.

Please note that this post is subject to an initial probationary period of six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in our community.

Responsible for providing a wide range of administration and clerical support to the coordinators, consultants and haematology team to facilitate a smooth, efficient and confidential patient pathway.

To be part of the haematology team and work to ensure the objectives of the Trust are achieved.

• To contribute to the Trust complying with clinical governance and risk management.

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting‑edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state‑of‑the‑art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24‑bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.

• Excellent communication and interpersonal skills to deal with patients.
• High standard of organisational and administrative ability.
• Good organisational skills.
• Ability to work on own initiative.
• Ability to prioritise own workload.
• Numeracy and IT literacy, including Word and Excel.
• Excellent telephone manner.
• Ability to work as part of a team with a friendly and approachable manner.
• Demonstrate a can‑do attitude and work under pressure.
• Understanding of confidentiality.
• Work with and maintain guidelines and policies related to patient access.
• liaise with outside agencies including GP surgeries, health centres, private hospitals, nursing homes and tertiary centres.
• Respond to patient queries.
• Make and re‑schedule appointments as required.
• Deal with incoming mail.
• Order supplies as required.
• Contact patients to remind them about their appointments.
li>Assist in dealing with patient complaints.
• Book interpreters for patients.
• Assist in training new staff as required.

Please refer to the job description for further details.

• Good standard of education.
• Good computer skills/knowledge of CRS.
• Knowledge of importance of confidentiality.
• Knowledge of medical and clinical terms and issues.

• Experience of using a range of IT packages including CRS.
• Experience of working within a customer services environment.
• NHS experience.
• Experience of working in a healthcare environment.

• Good IT skills in relation to current databases used within NHS.
• Good use of initiative.
• Well developed organisational skills.
• Sensitivity and understanding of individual circumstances.
• Ability to work under pressure.

• Polite and courteous.
• Professional attitude.
• Self‑motivated and team player.
• Commitment to personal development.
• Initiative and common sense.

• Good communication skills in relation to telephone techniques.
• Polite and courteous to all visitors to the units.

• Able to perform the duties of the post with reasonable aids and adaptations.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Milton Keynes University Hospital NHS Foundation Trust