Community Navigator - Mental Health

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire
, Luton and Milton Keynes
, and our aim is to make sure that no‑one has to face a mental health problem alone.

Post no: 651

Salary: £26,600 per annum

Contract:

Permanent

Hours:

37 hours per week (Monday to Friday, 09.00 – 17.00)

Location:

Eaglestone Health Centre, Milton Keynes

• Support the NHS Mental Health SPA (Single Point of Access) Team to review and process referrals received from GP Practices and other sources, triage and assess them.
• Actively call patients to assist them through the process and secure onward appointments into community or secondary care service providers.
• Signpost patients and direct them to appropriate services, including secondary care, the local Voluntary and Community sector services, and activities that support patients’ mental health and wellbeing.
• Answer NHS 111 Mental Health calls, assess risks in real time, manage the call appropriately, and elevate when necessary.
• Provide administrative support to the Mental Health SPA for all services, respond to messages/voicemails, and liaise with clinical or team lead as appropriate.
• Monitor service inboxes during core office hours, responding to queries professionally with helpful information.
• Monitor and action tasks within Systm One, maintain accurate records of all activities, including outbound and inbound calls, and archive correspondence.
• Build and maintain working relationships with voluntary and community sector, relevant services and activities to keep signposting pathways current and develop new pathways.
• Deliver clinical and non‑clinical information in appropriate chronological templates to other services.
• Carry out health and safety responsibilities in line with Mind BLMK H&S policies, including risk assessments, reports, safeguarding, incidents/accidents, premises.
• Bring VCSE experience, knowledge and culture into an NHS team.

Minimum of 1 year of employment working in health, social care or information and advice, in direct contact with service users, ideally within a Mental Health setting, and experience working with challenging or vulnerable patients presenting with multiple or complex needs or risk history.

Experience with referral management and signposting, knowledge of NHS 111 Mental Health and ability to assess risks and manage calls is required.

• 25 days (pro rata) annual leave plus bank holidays (pro rata)
• Auto‑enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional health plan
• Discounts via Blue Light Card & Tickets for Good
• In‑house and external learning & development appropriate to the role
• Flexible working on request in line with Mind BLMK policy on Right to Request Flexible Working

Start date:

ASAP.

We reserve the right to close this advert early if enough suitable applicants apply.

Closedown: 5pm on Friday 16th January 2026.

Mind BLMK is a member of the Mindful Employer Charter and the Disability Confident Employer Scheme. We follow Safer Recruitment practices, and all roles are subject to an enhanced DBS check. No agencies please.

If you have a passion for working in mental health and possess the required skills, we would love to hear from you. If you would like to apply, please click the apply button to complete your application for this position.