Trainee Police Controller Call Handler

Job Overview

As a Police Controller you will help protect our communities by being the first voice they hear when they call for help and assistance. You do not need previous experience – we’ll give you all the training and support to be ready to take that call.

• Manage and control police radio transmissions.
• Prioritise multiple live incidents and deploy police resources.
• Ensure public and police officer safety by assessing risk, threat and vulnerability.
• Grade incidents correctly to guarantee the right and timely police response.
• Handle calls ranging from non‑urgent 101 enquiries to distressing 999 emergencies, including dealing with potential abuse from callers.

• Common sense and calm head under pressure.
• High levels of resilience and the ability to make decisions under pressure.
• Attention to detail and good communication skills.
• Experience of using IT systems.
• Drive and determination to make a difference to the communities we serve.

All successful candidates will complete a 5‑week full‑time course uctured on‑ and off‑the‑job training will be provided through our comprehensive apprenticeship programme. Upon successful completion you will be confirmed in post and receive a nationally recognised Level 3 Certificate in Emergency Service Contact Handling.

To apply for this post, please attach a CV.

Mandatory awareness sessions will start taking place after the advert closes:

• Tuesday 10th March 2026 – 18:00 – 19:30
• Tuesday 17th March 2026 – 18:00 – 19:30

The closing date for enquiries and receipt of completed applications is Sunday 8th March (subject to change).

• Nationally recognised Level 3 Certificate in Emergency Service Contact Handling.
• Positive Action Initiatives supporting colleagues from under‑represented backgrounds in their personal and professional development.