Credit and Collections Team Leader

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Job Title: UK Credit & Collections Team Leader

Location: Milton Keynes (Hybrid: 2 days in-office)

We are looking for an experienced UK Credit & Collections Team Leader to join BSI’s Finance Business Services team. In this role you will lead the day-to-day delivery of Credit and Collections activity across a portfolio of UK client ledgers, ensuring strong cash collection performance, effective dispute resolution and a high standard of customer service.

Reporting to the UK Credit & Collections Manager, you will manage and develop a team responsible for collections activity while working closely with Sales, Billing, Operations, Cash Application and Customer Service teams to resolve issues and remove barriers to cash collection.

This is a great opportunity for a leader who enjoys combining people management, operational delivery and process improvement within a global Order to Cash environment.

• Lead the day to day Credit and Collections activity across the UK portfolio, ensuring consistent execution of collections strategies and prioritisation of accounts
• Manage and develop a team of Credit and Collections professionals, allocating workload, setting priorities and supporting performance against KPIs
• Drive performance against targets including aged debt, cash collection, dispute resolution cycle time and promise to pay effectiveness
• Produce and monitor management information such as ageing reports, dispute backlogs and overdue accounts, ensuring actions are tracked and completed
• Work closely with Sales, Billing, Operations and Customer Service teams to resolve queries and remove barriers preventing cash collection
• Support credit risk management activities including credit checks, credit limit monitoring and adherence to credit policies
• Oversee dispute resolution, ledger reconciliation and query management to maintain accurate customer balances and minimise overdue debt
• Coordinate escalation processes including payment plans, legal escalation and engagement with Debt Collection Agencies where appropriate
• Support month end and year end activities including debtor reviews, aged debt commentary and reporting inputs
• Identify opportunities for process improvements across the Order to Cash cycle and support wider finance transformation initiatives
• Ensure compliance with internal controls, policies and regulatory requirements while maintaining audit ready documentation
• Coach and develop team members through feedback, training and quality assurance activities

• Previous experience within Credit and Collections or Credit Control, ideally within a team leadership capacity
• Experience managing or mentoring team members and driving performance against financial KPIs
• Strong understanding of collections processes, dispute resolution and credit risk management
• Experience working with multiple stakeholders such as Sales, Operations, Finance and Customer Service
• Strong analytical skills with the ability to interpret data and identify trends within aged debt or queries
• Experience using financial systems and strong Excel skills including formulas and pivot tables
• Ability to prioritise workload and manage competing deadlines in a fast paced environment
• Strong communication skills and the ability to build effective relationships across the business
• Experience working in a global or multi currency environment would be beneficial
• AAT, ICM or equivalent finance related qualification is desirable

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor…