EMEA Billing Manager

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Job Title: EMEA Billing Manager

Location: Milton Keynes (Hybrid: 2 days in-office)

We are looking for an experienced EMEA Billing Manager to lead our regional Billing function within Finance Business Services.

This is a key leadership role accountable for the accurate, timely and compliant generation of invoices and credit notes across an assigned EMEA portfolio. You will play a critical part in protecting revenue, supporting cash flow, reducing billing defects and enhancing client experience through strong governance and quality control.

Reporting to the OTC Tower Lead, you will lead and develop EMEA Billing Team Leaders, drive KPI performance, and partner closely with Sales, Operations, Finance, Credit & Collections and Master Data to ensure billing excellence across the region.

This role combines operational leadership, financial control, stakeholder partnering and continuous improvement within a global OTC structure.

• Lead and develop EMEA Billing Team Leaders, ensuring strong performance, engagement and delivery against KPIs
• Own billing accuracy, timeliness and credit note governance across the EMEA portfolio
• Drive right-first-time billing, defect reduction and revenue protection initiatives
• Monitor and improve key metrics including SLA performance, backlog, credit notes, billing queries and cycle time
• Ensure invoices and credit notes comply with contracts, pricing agreements and VAT/tax regulations
• Oversee complex billing models including consolidated, milestone, recurring and multi-entity billing
• Act as senior escalation point for complex or high-risk billing disputes
• Partner with Credit & Collections to support faster cash collection and dispute prevention
• Support month-end and year-end activities including billing cut-offs, accrual inputs and revenue substantiation
• Maintain strong internal controls, audit readiness and documentation standards
• Contribute to ERP and OTC transformation initiatives as the EMEA Billing SME
• Drive standardisation, automation and continuous improvement across billing processes

• Strong knowledge of contract-to-billing translation, VAT/GST and local tax compliance
• Experience managing complex billing across multiple currencies and regions
• Proven track record of delivering KPIs and driving measurable process improvements
• Experience leading and developing teams, including performance management
• Experience working closely with Sales, Operations, Finance and other cross-functional teams
• Strong analytical skills with the ability to identify trends and implement sustainable fixes
• Good Excel capability (including pivots and formulas)
• Working knowledge of financial systems (SAP experience desirable)

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization while having fun doing great work. BSI is a community where everyone can thrive.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.