Senior Lending Services Officer; Securities & Redemptions Lending Officer

About Allica Bank

Allica is the UK’s fastest growing company – and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

The Senior Lending Servicing Officer plays a key role in the effective management of post-completion activities, undertaking all relevant post-completion requirements relating to all Allica Lending products. Including, for example, Land Registry checks, Redemptions, Releases, Lease reviews and annual reviews.

If think you can deliver operational excellence, with strong organisational and leadership skills then this role could be for youp>

• Supporting the Team Lead with Securities and Redemption.
• Delegated authority – this could be for agreed 4eye checks, redemption sign offs, lease reviews.
• First point of contact for Securities and Redemption queries, triaging before hand-off to team Lead.
• Reviewing procedure guides to ensure up to date processes are captured.
• Act as the first point of contact for Securities and Redemption queries.
• Support the Team Lead on key functions like redemption sign-offs, lease reviews, and procedural updates.
• Contact customers and/or professional advisors for required information.
• Ensure all post-completion tasks are undertaken including ensuring that any post-completion undertakings are met within agreed timescales.
• Maintain good working relationships with all legal/valuation partners to ensure smooth and timely exchange of correspondence and communication.
• Undertake lease reviews and take ownership of Deeds documents or any such in-life documentation that requires the Bank’s oversight.
• Liaise positively with Relationship Managers when in receipt of Redemptions and Partial Redemptions requests to retain Business where possible.

• Strong customer service ethic.
• A generic knowledge of the commercial environment and lending pipeline management.
• Experience in commercial mortgage lending, with a strong grasp of securities, redemption processes, and post-completion lifecycle.
• Confident handling Deeds, Leases, and other in-life lending documentation.
• Strong attention to detail and ability to operate in a fast-paced, regulated environment.
• Outstanding problem-solving, communication, and stakeholder management skills.
• Excellent analytical and problem-solving skills.

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.