Head of Mortgage Operations

Head of Mortgage Operations Milton విషు క Gif .. Salary dependent on experience + excellent benefits and bonus

Our client, a growing specialist commercial mortgage lender, has an exciting new opportunity for a Head of Mortgage Operations. You’ll run the day-to-day delivery of post-offer lending and savings services, making sure everything meets regulations and that you deliver great customer experiences.

You’ll oversee the lending journey from completions and drawdowns to portfolio management, arrears, servicing, savings and recoveries. This is the team that powers the business, pushing operational excellence, helping deliver new initiatives, and nurturing a mindset of constant improvement.

• Provide operational leadership and support wider transformation work with the COO.
• Lead and give oversight to the team moving approved loans through to drawdown quickly and accurately.
• Track pipeline activity and team performance, improving processes and increasing automation.
• Manage ongoing loan servicing, including queries, changes, renewals, redemptions, and arrears.
• Maintain strong risk controls, regulatory compliance, and fair handling of complaints and vulnerable customers.
• Run savings operations and manage relati...