Customer Operations Specialist

Customer Operations Specialist

Location:

Tongwell – Fully Office Based

Hours:

37.5 hours per week | 09:00–17:00 (30 mins lunch + 15 mins break)

Duration: 12-month contract (initially)

Rate: £14.77 per hour

Start: TBC

We’re recruiting for a proactive and adaptable Customer Operations Specialist to join a busy contact centre team in Tongwell, Milton Keynes.

You’ll be cross‑trained across multiple operational areas, providing support where it’s needed most. Handling inbound customer queries via phone and email, you’ll move fluidly between teams during peak periods and high‑priority situations to ensure smooth service delivery.

You’ll also support with customer escalations, using your calm, professional approach to resolve issues efficiently while maintaining a strong customer‑first focus.

• Experience in a fast‑paced, customer‑focused environment (Financial Services experience desirable)
• Confident managing high volumes and changing priorities
• Strong communication and problem‑solving skills
• A flexible team player who thrives under pressure
• Understanding of regulatory compliance (FCA, DPA, AML, Code of Conduct, etc.)

If you’re resilient, adaptable, and passionate about delivering excellent customer service, we’d love to hear from you.

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.