Warehouse Customer Support Administrator

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer‑centric service focus is delivered through a site-level empowered culture.

Due to continued growth our Milton Keynes site is recruiting for a Warehouse Customer Support Administrator to join their friendly team on a full‑time permanent basis.

Salary: £24,744 per annum.

Working hours: Monday – Friday, 8am‑4pm.

As a Warehouse Customer Support Administrator you will support the day‑to‑day administration of Customer Services, offering outstanding contract support and customer service in a fast‑paced friendly environment and providing a continuous professional and dedicated service.

• Answering emails for both internal and external personnel.
• Problem solving for customer and site departments.
• All Third‑party collections added to Autostore followed by email (Tesco, Sainsbury's, Ceva, Quantrelle, Forest Fresh, International).
• Inbound/Outbound schedule analysis.
• Evaluating case‑pick proportion compared with full pallets on the order.
• Analyzing customer delivery times to identify which accounts could be rescheduled to relieve pressure during busy hours.
• Managing trailer availability by monitoring VOR units, investigating missing trailers, and ensuring the agreed number of trailers is maintained on site.
• Monitor completion and closure of Inbound/Outbound paperwork.
• Collating accurate information for client KPI packs and internal business reporting.
• Provide various reports for clients in a timely manner.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager.

• Experienced in warehouse administrative operations.
• Passion for delivering an exceptional customer service experience.
• Attention to detail / accuracy.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• WMS experience.
• Excellent communication skills in order to deliver accurate information.
• Ability to work in a fast‑paced environment.

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard‑working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

• Annual Leave 28 days inclusive of the bank holidays.
• Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance – 2× your annual salary.
• Wellness via our Employee Assistance Programme – we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
• Eye Care Vouchers – we can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – we recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long‑service awards.
• Everyday discounts via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #Winning Team!